Parts & Inventory Service Specialist II

Altec; Grayslake (IL); On-site; USD 50,000 - 57,000; Full time

Job summary

Altec in Grayslake, IL is seeking an in-person Inventory Service Support to handle administrative, inventory, parts and estimating tasks at our Grayslake Service Center.

You will assist with scheduling inventory actions, process parts orders, greet customers, collect payments, and maintain accurate records. The role requires strong Excel/Word skills, attention to detail, and a customer‑first mindset. You will also coordinate with Supervisors and Technicians and support daily shop activities.

Qualifications

• High School Diploma or GED required.
• Three years of experience in an industry-related field required (e.g. Customer Service with manufactured products or product services; Material Support or inventory control for manufactured products; or Service Writing in a dealership) or in a similar job function.
• Bachelor’s Degree and one year’s experience in industry related field preferred (i.e. Customer Service with manufactured products or product services; Material Support or inventory control for manufactured products; or Service Writing in a dealership)

Responsibilities

• Assist Supervisors and Technicians with scheduling of required inventory actions.
• Create shipping labels for Mobile Service and Centralized shops as directed.
• Attend peer to peer training to develop and maintain required skills.
• Manage all inventory at the Grayslake Service Center.
• Conduct annual physical inventory at the Grayslake Service Center.
• Maintain accurate records for dissemination to Accounting, Supervision.
• Debrief all parts used from on hand inventory.
• Check in, receive, and debrief all parts ordered at Grayslake Service Center.
• Order all parts needed at Grayslake Service Center.
• Research parts with assistance/oversight of peers or supervision.
• Manage all parts returns to PCD.
• Manage all shop and office supplies; work with local vendors.
• Manage all trucks sent to local sublet shops.
• Contribute to safety improvements within the shop.
• Reconcile requests for parts order follow up and escalate as required.
• Conduct daily inspection of Shop tools and PPE.
• Greet customers
• Get pertinent info from customers, open SR
• Schedule work into shop with input from Management
• Collect payment from customers, track past due invoices, contact customers for payment
• Interact directly with customers in a professional manner

Skills

Customer service

Communication

Problem solving

Attention to detail

Teamwork

Multitasking

Adaptability

Education

High School Diploma or GED

Bachelor’s Degree

Tools

Microsoft Word

Microsoft Excel

Job description

Altec in Grayslake, IL is seeking an in-person Inventory Service Support to handle administrative, inventory, parts and estimating tasks at our Grayslake Service Center.

You will assist with scheduling inventory actions, process parts orders, greet customers, collect payments, and maintain accurate records. The role requires strong Excel/Word skills, attention to detail, and a customer‑first mindset. You will also coordinate with Supervisors and Technicians and support daily shop activities.