Parts Inside Sales Pro — Growth & Training

Hunter Truck; Scranton (Lackawanna County); On-site; USD 48,000 - 64,000; Full time

Job summary

Hunter Truck in Scranton, PA is hiring a Parts Inside Sales Associate to drive parts sales growth by supporting assigned accounts, prospecting new customers, and delivering exceptional service via phone and counter interactions.

This full-time role is based in Scranton with typical daytime hours and an emphasis on accuracy, efficiency, and customer satisfaction. Responsibilities include order processing, coordination with Inventory Control and Warehouse, and maintaining customer records.

Qualifications

• Bachelor’s degree preferred but not required.
• Five years of related experience and/or training, or equivalent combination of education and experience required.
• Basic computer knowledge required.
• ASE Certifications preferred
• Medium/Heavy Truck Parts Specialist Certification preferred
• Valid Driver’s License required; must meet company insurability standards

Responsibilities

• Solicit parts business from assigned accounts and prospect new customers through phone and personal contact.
• Receive incoming parts calls and assist customers at the front parts counter.
• Communicate parts orders to Inventory Control and confirm stock vs. emergency status based on customer needs.
• Confirm acceptable delivery dates for non-stock items before ordering.
• Obtain Parts Manager approval for special pricing requests.
• Coordinate delivery and shipping instructions with the Warehouse Coordinator.
• Follow up on orders to ensure customer satisfaction and proper fulfillment.
• Coordinate sales efforts with Outside Sales Associates and travel as needed to provide backup support.
• Update and maintain accurate customer records.
• Perform quarterly cycle counts of assigned inventory areas.
• Attend required training seminars and meetings.
• Act as a public relations liaison for the dealership.
• Maintain a professional appearance and work collaboratively in a team environment.
• Adhere to all health and safety policies to support Hunter’s culture of a safe work environment

Education

Bachelor's degree

Job description

Hunter Truck in Scranton, PA is hiring a Parts Inside Sales Associate to drive parts sales growth by supporting assigned accounts, prospecting new customers, and delivering exceptional service via phone and counter interactions.

This full-time role is based in Scranton with typical daytime hours and an emphasis on accuracy, efficiency, and customer satisfaction. Responsibilities include order processing, coordination with Inventory Control and Warehouse, and maintaining customer records.