Parts & Distribution Specialist

HP Fairfield; Hopkinton (NH); On-site; USD 35,000 - 50,000; Full time

Job summary

A parts department service provider in Hopkinton is seeking a customer service representative to assist customers with parts orders. Responsibilities include filling orders, managing inventory, and providing excellent customer service both in-person and over the phone. The ideal candidate should have strong communication skills, the ability to manage competing priorities, and relevant industry experience. A valid driver’s license and forklift operation experience are preferred.

Qualifications

• General computer and word processing experience is highly regarded.
• Customer service experience is essential.
• Ability to manage competing priorities is required.
• Driver's License and experience operating a forklift are preferred.

Responsibilities

• Wait on customers, filling orders, and providing information as necessary.
• Unpack, log, and prioritize any returns.
• Check in freight and UPS orders.
• Provide excellent customer service to our customers over the phone and in-person.

Skills

Customer service experience

Excellent communication skills

Ability to manage competing priorities

General computer and word processing experience

Ability to work independently

Driver’s License

Experience operating a forklift

Education

Industry related experience in municipal, contractor, rental equipment, heavy machinery, and/or farming equipment background

Job description

Knowledge, Skills And Abilities

• General computer and word processing experience is highly regarded
• Customer service experience
• Ability to manage competing priorities
• Excellent communication skills, both verbal and written are required
• Ability to work independently without continuous direction or supervision
• Driver’s License
• Experience operating a forklift

Education And Experience

Industry related experience in municipal, contractor, rental equipment, heavy machinery, and/or farming equipment background is preferred.

HP Fairfield, Hopkinton, New Hampshire

The overall function of this job is to assist customers inside the parts department directly or with phone orders and enter orders into computer.

Responsibilities

• Wait on customers, filling orders, requisitioning parts or supplying information as necessary
• Unpack, log, and prioritize any returns
• Check in freight and UPS orders
• Receive items into inventory
• Put-up freight and UPS orders
• Put-up and load customers’ orders
• Accurately package, label and stock inventory items
• Use the computer to process receiving
• Assist with inventory control
• Load trucks in the yard
• Provide excellent customer service to our customers over the phone and in-person
• Complete other tasks as assigned by parts department staff

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled