Parts Delivery & Pro Customer Specialist

Advance Auto Parts Inc.; Warren (MI); On-site; USD 21,000 - 30,000; Full time

Job summary

Advance Auto Parts Inc. is seeking a driver to pick, stage and deliver parts to pro customers while promoting current sales and loyalty programs.

You will also handle returns, core pickups and daily credit account collection, building strong MainStreet and National Pro relationships with insights gained from deliveries. The role emphasizes upselling and cross-selling, stocking duties, and providing excellent customer service.

Qualifications

• Must have a valid driver's license with an acceptable driving record.
• High school diploma or equivalent completed.
• Excellent customer service and communication skills.
• Ability to learn product inventory and upsell solutions.
• Willing to work varied shifts including weekends.

Responsibilities

• Pick, stage and safely deliver parts to pro customers.
• Pick up returns and cores.
• Drop off weekly/monthly sales flyers while promoting current sales and loyalty programs.
• Daily collection of credit accounts.
• Build and maintain relationships with MainStreet and National Pro customers while providing CPP with insights learned while making deliveries.
• Assist in upselling and cross-selling products to increase average transaction value.
• Maintain store cleanliness including floors, bathrooms, facing, dusting and parking lot.
• General stocking including truck stocking, back stock and cycle counts.
• Maintain knowledge of product inventory and new arrivals to assist with sales.
• Engage with walk-in customers to understand their needs and recommend appropriate parts or services.
• Other duties as assigned

Skills

Safe driving

Customer service

Sales mindset

Communication skills

Upselling capability

Physical stamina

Education

High school diploma or equivalent

Job description

Advance Auto Parts Inc. is seeking a driver to pick, stage and deliver parts to pro customers while promoting current sales and loyalty programs.

You will also handle returns, core pickups and daily credit account collection, building strong MainStreet and National Pro relationships with insights gained from deliveries. The role emphasizes upselling and cross-selling, stocking duties, and providing excellent customer service.