Pro Parts Delivery & Customer Care Specialist

Advance Auto Parts Inc.; Vega (TX); On-site; USD 22,000 - 29,000; Full time

Job summary

Advance Auto Parts Inc. is seeking a Driver to pick, stage, and safely deliver parts to pro customers, manage returns, and support promotions and loyalty programs.

You will collect credit accounts daily and build long-lasting relationships with MainStreet and National Pro customers while providing insights gained from deliveries. You will also upsell and cross-sell products to increase transaction value, maintain store cleanliness, stock, and engage walk-in customers to identify needs and

Qualifications

• Speak and write English (Spanish a plus)
• Read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs and procedure manuals
• Use basic math accurately: add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals
• Ability to work an assortment of days, evenings and weekends as needed
• Confidence in engaging customers and promoting products
• Willing to learn about new products and sales techniques

Responsibilities

• Pick, stage and safely deliver parts to pro customers
• Pick up returns and cores
• Drop off weekly/monthly sales flyers while promoting current sales and loyalty programs
• Daily collection of credit accounts
• Build and maintain relationships with MainStreet and National Pro customers while providing the CPP with insights learned while making deliveries
• Assist in upselling and cross-selling products to increase average transaction value
• Maintain store cleanliness including floors, bathrooms, facing, dusting and parking lot
• General stocking including truck stocking, back stock and cycle counts
• Maintain knowledge of product inventory and new arrivals to assist with sales
• Engage with walk-in customers to understand their needs and recommend appropriate parts or services
• Other duties as assigned

Skills

Safe driving

Navigation ability

Customer communication

Read and interpret documents

Basic math

Schedule flexibility

Customer engagement confidence

Willingness to learn

Education

High school diploma or equivalent

Tools

Delivery board system

Job description

Advance Auto Parts Inc. is seeking a Driver to pick, stage, and safely deliver parts to pro customers, manage returns, and support promotions and loyalty programs.

You will collect credit accounts daily and build long-lasting relationships with MainStreet and National Pro customers while providing insights gained from deliveries. You will also upsell and cross-sell products to increase transaction value, maintain store cleanliness, stock, and engage walk-in customers to identify needs and