Parts Customer Service

Owen Equipment; Spokane (WA); On-site; USD 28,000 - 34,000; Full time

Job summary

Owen Equipment in Spokane, WA is hiring a Parts Customer Service Representative to help customers and technicians identify, locate and purchase the correct parts. You will work on a small team at our Spokane branch, taking and filling orders, supporting the service department and growing parts sales through proactive customer contact.

Responsibilities include assisting customers in person, by phone and email; using catalogs and diagrams to identify parts; processing quotes and orders; and

Qualifications

• High school diploma or equivalent.
• 1+ years in parts, counter sales, customer service or warehouse.
• Ability to read catalogs, diagrams and lookup systems.
• Basic computer skills: order entry, email, Word, Excel.
• Clear verbal and written communication with orders and payments.
• Comfortable contacting customers proactively and recommending products.
• Able to switch between counter, phone, warehouse and admin work.

Responsibilities

• Assist customers and technicians in person, by phone and email with parts identification and orders.
• Identify correct parts using catalogs, diagrams and lookup systems.
• Provide technical product information and resolve issues and returns per policy.
• Contact existing customers to identify parts needs and follow up on quotes/backorders.
• Prepare quotes, process orders, payments, and returns accurately.
• Fulfill parts for service orders and coordinate with technicians for timely delivery.
• Source parts from vendors and other Owen locations to minimize downtime.
• Receive, stock, pick, pack and ship parts with verification.
• Maintain inventory records and assist with counts.
• Keep the parts area clean and organized and suggest stocking changes.

Skills

Customer service

Order processing

Proactive selling

Inventory management

Education

High school diploma

Tools

ERP system

Job description

Job Details: Job Location: Owen Equipment - 13 - Spokane, WA 99224, Position Type: Full Time, Salary Range: $20.00 - $25.00 Hourly, Job Shift: Day

POSITION SUMMARY

The Parts Customer Service Representative helps customers and technicians identify, locate and purchase the correct parts. Working on a small team at our Spokane branch, this role takes and fills parts orders, supports the service department, grows parts sales through proactive customer contact, and helps keep the parts department organized, stocked and shipping on time.

KEY RESPONSIBILITIES

Customer and technician support

• Assist customers and technicians in person, by phone and by email with parts identification, pricing, availability and orders.
• Identify the correct parts using manufacturer catalogs, diagrams and electronic lookup systems.
• Provide technical product information and resolve customer issues, warranty inquiries and returns per company policy.
• Contact existing customers to identify parts needs, including customers whose purchasing has slowed.
• Follow up on open quotes and backorders to convert them into sales.
• Recommend preventive maintenance parts and wear items such as brooms, nozzles and filters.

Order processing

• Prepare quotes and process orders, payments and returns accurately.
• Follow open sales orders through completion
• Provide details needed for accurate invoicing.

Service department support

• Fulfill parts for service work orders and coordinate with technicians to ensure timely and accurate parts delivery.
• Source parts from vendors, manufacturers and other Owen locations to minimize equipment downtime.

Inventory and department upkeep

• Receive, stock, pick, pack and ship parts, verifying shipments for accuracy and condition.
• Maintain accurate inventory records and assist with cycle counts and physical inventory.
• Keep the parts department clean, organized and labeled, and suggest stocking changes for frequently requested items.

SAFEY & COMPLIANCE

• Follow all OSHA and company safety standards for receiving, material handling, forklift use and storage.
• Follow hazardous material practices and report unsafe conditions, near misses and incidents immediately.

QUALIFICATIONS / EXPERIENCE ENVIRONMENT

• High school diploma or equivalent.
• 1+ years of experience in parts, counter sales, customer service or warehouse work.
• Ability to read parts catalogs, diagrams and electronic parts lookup systems.
• Basic computer skills, including order entry, email, Word and Excel.
• Clear verbal and written communication and accuracy with orders, payments and counts.
• Comfortable contacting customers proactively and recommending products.
• Able to switch between counter, phone, warehouse and admin work on a small team.

PREFERRED QUALIFICATIONS

• Parts experience in a heavy equipment, truck or industrial dealership.
• Familiarity with Vactor, Elgin, TRUVAC or similar environmental equipment.
• Experience serving municipal, government or contractor customers.
• Mechanical aptitude and experience with a dealer ERP system.

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT

• Ability to lift up to 50 lbs and work in a hand-on environment as needed.
• Primarily a branch/dealership environment, with regular time in the shop, yard, and field with customers and staff.
• Work at a parts counter, on the phone, and in a warehouse environment.
• Stand and walk for extended periods.
• Occasional overtime or Saturday hours may be required.
• Safely use ladders, forklifts and other material handling equipment.

TRAVEL AND SCHEDULE EXPECTATIONS

• Standard schedule is Monday through Friday, with flexibility required during peak periods or business needs.
• Occasional after-hours or weekend work may be necessary based on operational requirements.
• Travel may be required for regional meetings, vendor visits, or training.

EEO STATEMENT

Owen Companies are Equal Opportunity Employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.