Parts Customer Service

Owen Equipment Company; Washington; On-site; USD 22,000 - 33,000; Full time

Job summary

Owen Equipment Company is seeking a Parts Customer Service Representative at our Spokane branch to assist customers and technicians in identifying and purchasing the correct parts. The role supports the service department, processes orders, and helps keep inventory organized and shipping on time.

You will use manufacturer catalogs, diagrams and lookup systems to identify parts, provide pricing and availability, and follow up on quotes and backorders to convert them into sales.

Qualifications

• High school diploma or equivalent.
• 1+ years of experience in parts, counter sales, customer service or warehouse work.
• Ability to read parts catalogs, diagrams and electronic parts lookup systems.
• Basic computer skills, including order entry, email, Word and Excel.
• Clear verbal and written communication and accuracy with orders, payments and counts.
• Comfortable contacting customers proactively and recommending products.
• Able to switch between counter, phone, warehouse and admin work on a small team.

Responsibilities

• Assist customers and technicians in person, by phone, and by email with parts identification, pricing, availability and orders.
• Identify correct parts using catalogs, diagrams and lookup systems.
• Provide technical product information and resolve issues per policy.
• Follow up on open quotes and backorders to convert to sales.
• Process quotes, orders, payments and returns accurately.
• Fulfill parts for service work orders and coordinate with technicians for timely delivery.
• Source parts from vendors and other Owen locations to minimize downtime.
• Receive, stock, pick, pack and ship parts with accurate inventory records.

Skills

Customer service

Parts lookup

Communication

Counter sales

Inventory awareness

Education

High school diploma or equivalent

Tools

ERP system

Word

Excel

Job description

POSITION SUMMARYThe Parts Customer Service Representative helps customers and technicians identify, locate and purchase the correct parts. Working on a small team at our Spokane branch, this role takes and fills parts orders, supports the service department, grows parts sales through proactive customer contact, and helps keep the parts department organized, stocked and shipping on time.KEY RESPONSIBILITIESCustomer and technician supportAssist customers and technicians in person, by phone and by email with parts identification, pricing, availability and orders.Identify the correct parts using manufacturer catalogs, diagrams and electronic lookup systems.Provide technical product information and resolve customer issues, warranty inquiries and returns per company policy.Contact existing customers to identify parts needs, including customers whose purchasing has slowed.Follow up on open quotes and backorders to convert them into sales.Recommend preventive maintenance parts and wear items such as brooms, nozzles and filters.Order processingPrepare quotes and process orders, payments and returns accurately.Follow open sales orders through completionProvide details needed for accurate invoicing.Service department supportFulfill parts for service work orders and coordinate with technicians to ensure timely and accurate parts delivery.Source parts from vendors, manufacturers and other Owen locations to minimize equipment downtime.Inventory and department upkeepReceive, stock, pick, pack and ship parts, verifying shipments for accuracy and condition.Maintain accurate inventory records and assist with cycle counts and physical inventory.Keep the parts department clean, organized and labeled, and suggest stocking changes for frequently requested items.SAFEY & COMPLIANCEFollow all OSHA and company safety standards for receiving, material handling, forklift use and storage.Follow hazardous material practices and report unsafe conditions, near misses and incidents immediately.QUALIFICATIONS / EXPERIENCE ENVIRONMENTHigh school diploma or equivalent.1+ years of experience in parts, counter sales, customer service or warehouse work.Ability to read parts catalogs, diagrams and electronic parts lookup systems.Basic computer skills, including order entry, email, Word and Excel.Clear verbal and written communication and accuracy with orders, payments and counts.Comfortable contacting customers proactively and recommending products.Able to switch between counter, phone, warehouse and admin work on a small team.PREFERRED QUALIFICATIONSParts experience in a heavy equipment, truck or industrial dealership.Familiarity with Vactor, Elgin, TRUVAC or similar environmental equipment.Experience serving municipal, government or contractor customers.Mechanical aptitude and experience with a dealer ERP system.PHYSICAL REQUIREMENTS / WORK ENVIRONMENTAbility to lift up to 50 lbs and work in a hands-on environment as needed.Primarily a branch/dealership environment, with regular time in the shop, yard, and field with customers and staff.Work at a parts counter, on the phone, and in a warehouse environment.Stand and walk for extended periods.Occasional overtime or Saturday hours may be required.Safely use ladders, forklifts and other material handling equipment.TRAVEL AND SCHEDULE EXPECTATIONSStandard schedule is Monday through Friday, with flexibility required during peak periods or business needs.Occasional after-hours or weekend work may be necessary based on operational requirements.Travel may be required for regional meetings, vendor visits, or training.EEO STATEMENTOwen Companies are Equal Opportunity Employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.If you are interested in joining a fast-growing company with opportunities for advancement, please apply online or feel free to drop in and apply in person