Parts Customer Care Representative

Crown; Fort Wayne (IN); On-site; USD 32,000 - 45,000; Full time

Job summary

Crown Equipment Corporation in Fort Wayne, IN is seeking a Customer Service/Parts Associate to support our parts and service network. You will answer calls, pull and stock parts, and coordinate with Crown factories and vendors.

This role emphasizes reliable communication and teamwork, with responsibilities including order processing, inventory control, and maintaining customer relationships. We offer a full-time position with benefits.

Qualifications

• High school diploma or equivalent.
• Valid driver's license with clean record.
• Excellent verbal and written communication skills.

Responsibilities

• Answer and process incoming parts calls.
• Pull orders, receive and stock parts.
• Order parts and work with Crown factories and vendors.
• Monitor customer satisfaction and respond to concerns.
• Maintain direct contact with customers.
• Process paperwork.
• Inventory control including cycle counts.

Skills

Verbal comms

Written comms

Interpersonal

Organizational

Numerical

Computer skills

Inventory control

Lift truck exp

Teamwork

Education

High school diploma or equivalent

Job description

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Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.

Job Posting External

Job Duties

• Answer and process incoming parts calls from customers and service technicians.
• Pull orders, receive and put up stock.
• Order parts and develop relationships with Crown factory and outside vendors.
• Enhance customer retention by monitoring customer satisfaction with parts support and by responding to customer concerns/requests.
• Maintain direct contact with current and prospective customers.
• Process paperwork.
• Inventory control to include cycle counts of stockroom, vans and customer consignments.

Minimum Qualifications

• High school diploma or equivalent
• Valid driver's license and good driving record

Preferred Qualifications

• Good verbal communication, written communication, interpersonal, organizational, numerical perception, and computer skills
• Parts or inventory control experience and lift truck industry experience preferred
• Ability to work in a team environment

Work Authorization:

Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.

No agency calls please.

Compensation and Benefits:

Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.

EOE Veterans/Disabilities

Job Segment:

Customer Service Representative, Outside Sales, Warehouse, Customer Service, Sales, Manufacturing