Parts Customer Care Rep

Crown Equipment Corporation; West Sacramento (CA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Competitive wages

Health/Dental/Vision/Prescription Plan

401K retirement plan

Paid parental leave

Paid vacation

Paid sick leave

Tuition reimbursement

Job summary

Crown Equipment Corporation is seeking a customer-focused parts coordinator in West Sacramento, CA. The role involves answering calls, processing orders, and maintaining strong relationships with customers and vendors to ensure timely parts delivery.

Responsibilities include quotes, paperwork, inventory control, and supporting a high-volume parts operation. A high school diploma and a valid driver's license are required; the company offers a comprehensive benefits package for full-time employees.

Qualifications

• High school diploma or equivalent.
• Valid driver's license and good driving record.
• Preferred: strong verbal and written communication, interpersonal, organizational and numerical skills, plus computer proficiency.

Responsibilities

• Answer and process incoming parts calls from customers and service technicians.
• Pull orders, receive and put up stock.
• Order parts and develop relationships with Crown factory and outside vendors.
• Enhance customer retention by monitoring satisfaction with parts support and responding to requests.
• Maintain contact with current and prospective customers.
• Prepare customer quotes.
• Process paperwork.
• Inventory control including cycle counts of stockroom, vans, and consignments.

Skills

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Numerical perception

Computer skills

Education

High school diploma or equivalent

Job description

Company Description

Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.

Job Posting External

Job Duties

• Answer and process incoming parts calls from customers and service technicians.
• Pull orders, receive and put up stock.
• Order parts and develop relationships with Crown factory and outside vendors.
• Enhance customer retention by monitoring customer satisfaction with parts support and by responding to customer concerns/requests.
• Maintain direct contact with current and prospective customers.
• Prepare customer quotes.
• Process paperwork.
• Inventory control to include cycle counts of stockroom, vans and customer consignments.

Minimum Qualifications

• High school diploma or equivalent
• Valid driver's license and good driving record

Preferred Qualifications

• Good verbal communication, written communication, interpersonal, organizational, numerical perception, and computer skills
• Parts or inventory control experience and lift truck industry experience preferred
• Ability to work in a team environment

Work Authorization

Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Compensation and Benefits

Crown offers an excellent wage and benefits package for full-time employees. Current benefits being offered include:

• Competitive Wages. The anticipated starting pay range for the position is $23.00 to $25.00, but is commensurate with skills and related experience,
• Health/Dental/Vision/Prescription Drug Plan with a company contribution to each,
• Health Savings Accounts and Flexible Spending Accounts,
• 401K Retirement Savings Plan: Crown matches 100% of the first 4% of your eligible pay you contribute to the plan. You are always 100% vested in the company matching contributions.
• Company paid Life and Disability Benefits as well as optional supplemental term life insurance offerings,
• Paid Parental Leave
• 9 Paid Holidays,
• Paid Vacation accrued at a rate based on length of service and position,
• Paid Sick Leave,
• Birthday Pay for Non-Exempt employees,
• Tuition Reimbursement up to $5,250 per calendar year,
• and much more.

EOE Veterans/Disabilities

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including California "Ban the Box", San Francisco's Fair Chance Ordinance and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.