Parts Customer Care Rep

Crown; San Antonio (TX); Sur place; USD 32 000 - 48 000; Plein temps

Avantages offerts par ce poste

Health/Dental/Vision

401K

Paid holidays

Paid vacation

Tuition reimbursement

Life and disability benefits

Parental leave

Résumé du poste

Crown Equipment Corporation is seeking a Customer Service Representative to handle parts calls, manage orders and inventories, and build relationships with Crown and external vendors. This role focuses on delivering excellent parts support and maintaining strong customer contact.

Primary duties include processing orders, maintaining inventory, and working with both internal teams and customers to ensure satisfaction.

Qualifications

• High school diploma or equivalent required.
• Valid driver's license with good driving record.

Responsabilités

• Answer and process incoming parts calls from customers and service technicians.
• Pull orders, receive and put up stock.
• Order parts and develop relationships with Crown factory and outside vendors.
• Enhance customer retention by monitoring customer satisfaction with parts support and by responding to customer concerns/requests.
• Maintain direct contact with current and prospective customers.
• Process paperwork.
• Inventory control to include cycle counts of stockroom, vans and customer consignments.

Connaissances

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Numerical perception

Computer skills

Team collaboration

Customer service

Formation

High school diploma or equivalent

Description du poste

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Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.

Job Posting External

Job Duties

• Answer and process incoming parts calls from customers and service technicians.
• Pull orders, receive and put up stock.
• Order parts and develop relationships with Crown factory and outside vendors.
• Enhance customer retention by monitoring customer satisfaction with parts support and by responding to customer concerns/requests.
• Maintain direct contact with current and prospective customers.
• Process paperwork.
• Inventory control to include cycle counts of stockroom, vans and customer consignments.

Minimum Qualifications

• High school diploma or equivalent
• Valid driver's license and good driving record

Preferred Qualifications

• Good verbal communication, written communication, interpersonal, organizational, numerical perception, and computer skills
• Parts or inventory control experience and lift truck industry experience preferred
• Ability to work in a team environment

Work Authorization:

Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.

No agency calls please.

Compensation and Benefits:

Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.

EOE Veterans/Disabilities

Job Segment:

Customer Service Representative, Outside Sales, Warehouse, Customer Service, Sales, Manufacturing