Parts Customer Care Rep

Crown; Tampa (FL); In loco; USD 36.000 - 48.000; Tempo pieno

Descrizione del lavoro

Crown in Tampa is seeking a detail-oriented parts coordinator to answer and process incoming parts calls, pull orders, receive and stock parts, and develop relationships with Crown factory and outside vendors. This role emphasizes accurate inventory management and proactive service.

The position focuses on maintaining stock integrity, ensuring timely order fulfillment, and fostering positive relationships with customers and partners to support overall satisfaction.

Competenze

• High school diploma or equivalent.
• 1
• Valid driver's license with good driving record.

Mansioni

• Answer and process incoming parts calls from customers and service technicians.
• Pull orders, receive and put up stock.
• Order parts and develop relationships with Crown factory and outside vendors.
• Enhance customer retention by monitoring customer satisfaction with parts support and by responding to customer concerns/requests.
• Maintain direct contact with current and prospective customers.
• Process paperwork.
• Inventory control to include cycle counts of stockroom, vans and customer consignments.

Conoscenze

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Numerical perception

Computer skills

Lift truck experience

Teamwork

Formazione

High school diploma or equivalent

Valid driver's license

Descrizione del lavoro

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• Answer and process incoming parts calls from customers and service technicians.
• Pull orders, receive and put up stock.
• Order parts and develop relationships with Crown factory and outside vendors.
• Enhance customer retention by monitoring customer satisfaction with parts support and by responding to customer concerns/requests.
• Maintain direct contact with current and prospective customers.
• Process paperwork.
• Inventory control to include cycle counts of stockroom, vans and customer consignments.

Minimum Qualifications

• High school diploma or equivalent
• Valid driver's license and good driving record

Preferred Qualifications

• Good verbal communication, written communication, interpersonal, organizational, numerical perception, and computer skills
• Parts or inventory control experience and lift truck industry experience preferred
• Ability to work in a team environment