Service Customer Care Rep

Crown Equipment Corporation; Pompano Beach (FL); Presencial; USD 36.000 - 48.000; Jornada completa

Descripción de la vacante

Crown Equipment Corporation in Florida seeks an administrative assistant to support dispatch operations and customer service. The role involves handling calls from Crown customers and technicians, coordinating technician dispatch, and recording payroll hours accurately.

The position also includes processing parts and service billing, creating daily work orders, maintaining records, and assisting other departments as needed. Strong communication and multitasking skills are essential.

Formación

• High school diploma or equivalent.
• Less than 2 years related experience.
• Experience with Microsoft Office.
• Experience with customer service is a plus.

Responsabilidades

• Process incoming calls from Crown customers and Service Technicians.
• Dispatch technicians.
• Enter technician payroll hours.
• Process parts and service billing.
• Create daily work orders.
• Maintain records and files.
• Assist other departments as needed.

Conocimientos

Excellent phone skills

Strong communication skills

Multitasking abilities

Organizational skills

Educación

High school diploma or equivalent

Herramientas

Microsoft Office

Descripción del empleo

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• Process incoming calls from both Crown customers and Service Technicians


• Dispatch technicians


• Enter technician payroll hours


• Process parts and service billing


• Create daily work orders


• Maintain records and files


• Assist other departments as needed

Minimum Qualifications

• Less than 2 years related experience


• High school diploma or equivalent

Preferred Qualifications

• Excellent phone skills


• Good communication, organizational, math and computer skills


• Experience with Microsoft Office


• Leadership skills, technical experience and knowledge a plus


• Ability to multitask