Parts Customer Care Rep

Crown Equipment Corporation; Tampa (FL); Sur place; USD 34 000 - 52 000; Plein temps

Résumé du poste

Crown Equipment Corporation is seeking a Parts Customer Care Rep in Tampa, FL. You will handle incoming parts calls, process orders, pull and stock parts, and develop relationships with Crown factory and external vendors.

The role emphasizes customer retention, preparing quotes, and maintaining inventory accuracy across stockrooms, vans, and consignments. A team-oriented, detail-focused approach is valued.

Qualifications

• High school diploma or equivalent.
• Valid driver's license and good driving record.
• Ability to work in a team environment.

Responsabilités

• Answer and process incoming parts calls from customers and service technicians.
• Pull orders, receive and put up stock.
• Order parts and develop relationships with Crown factory and outside vendors.
• Enhance customer retention by monitoring satisfaction with parts support and by responding to concerns/requests.
• Maintain direct contact with current and prospective customers.
• Prepare customer quotes.
• Process paperwork.
• Inventory control including cycle counts of stockroom, vans and customer consignments.

Connaissances

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Numerical perception

Computer skills

Formation

High school diploma or equivalent

Description du poste

Parts Customer Care Rep

Location:

Tampa, FL, US, 33610

Job Posting External

Job Duties

• Answer and process incoming parts calls from customers and service technicians.
• Pull orders, receive and put up stock.
• Order parts and develop relationships with Crown factory and outside vendors.
• Enhance customer retention by monitoring customer satisfaction with parts support and by responding to customer concerns/requests.
• Maintain direct contact with current and prospective customers.
• Prepare customer quotes.
• Process paperwork.
• Inventory control to include cycle counts of stockroom, vans and customer consignments.

Minimum Qualifications

• High school diploma or equivalent
• Valid driver's license and good driving record

Preferred Qualifications

• Good verbal communication, written communication, interpersonal, organizational, numerical perception, and computer skills
• Parts or inventory control experience and lift truck industry experience preferred
• Ability to work in a team environment