Parts Counterperson

Fields Motorcars; Glenview (IL); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Employee vehicle purchase plans

Product/service discounts

Saturday lunches

Job summary

Fields Auto Group is seeking a dynamic Parts Counter Person to join our team, support operations, and deliver exceptional customer experiences. We are a family-owned business guided by core values of safety, integrity, courtesy, presentation, and efficiency.

The role encompasses customer service, parts lookup, collaboration with service teams, and accurate processing of transactions. A fast-paced dealership environment and internal promotion opportunities are highlighted features of this

Qualifications

• High school diploma or equivalent.
• Auto parts sales experience is highly preferred.
• Strong organizational, time management, and communication skills.
• Ability to read technical documents (safety rules, manuals) and calculate figures (discounts, percentages, commissions).

Responsibilities

• Greet customers, answer phone calls, provide accurate price quotes, and manage the sales process from start to finish.
• Read and interpret parts catalogs, locate out-of-stock items from outside sources, and place emergency orders when necessary.
• Review body shop estimates to verify part accuracy and ensure all internal requests are properly billed to service repair orders.
• Pull and fill orders from stock, perform weekly bin checks, and notify the Parts Manager of out-of-stock items or critical shop materials.
• Receive payments from retail customers and obtain proper credit authorizations.

Skills

Organizational skills

Time management

Communication

Education

High school diploma

Job description

Fields Auto Group is seeking a dynamic Parts Counter Person to join our team, support our operations, and deliver exceptional customer experiences. We are a family-owned and operated business driven by the "Fields Five" core values: Safety, Integrity, Courtesy, Presentation, and Efficiency. If you thrive in a professional, fast-paced environment that prioritizes collaboration, transparency, and internal promotion, we want to hear from you!

Compensation & Benefits

• Pay: $50,000-$55,000 DOE
• Health & Wellness: Medical, dental, vision, short- and long-term disability, and paid basic life insurance
• Retirement: 401(k) plan
• Time Off: Paid Personal Time Off (PTO)
• Perks: Employee vehicle purchase plans, product/service discounts, and Saturday lunches
• Growth: Paid training and a strong culture of promoting from within

Key Responsibilities

• Customer Service: Greet customers, answer phone calls, provide accurate price quotes, and manage the sales process from start to finish.
• Parts Lookup & Ordering: Read and interpret parts catalogs, locate out-of-stock items from outside sources, and place emergency orders when necessary.
• Collaboration: Review body shop estimates to verify part accuracy and ensure all internal requests are properly billed to service repair orders.
• Inventory Control: Pull and fill orders from stock, perform weekly bin checks, and notify the Parts Manager of out-of-stock items or critical shop materials.
• Transactions: Receive payments from retail customers and obtain proper credit authorizations.

Qualifications

• Education: High school diploma or equivalent.
• Experience: Auto parts sales experience is highly preferred.
• Skills: Strong organizational, time management, and communication skills.
• Math & Comprehension: Ability to read technical documents (safety rules, manuals) and calculate figures (discounts, percentages, commissions).

Physical Demands & Work Environment

• Environment: Moderate noise level in a professional office/dealership setting.
• Demands: Requires frequent standing, walking, sitting, talking, and listening.
• Lifting: Must be able to regularly lift and move up to 20 pounds.