Parts Counterperson

Serra Cadillac of Jackson; Jackson (TN); On-site; USD 30,000 - 45,000; Full time

Job summary

Serra Cadillac of Jackson is seeking a Parts Counterperson to enhance our customer service and sales efforts. In this role, you'll manage the parts sales process, interact with customers and staff effectively, and ensure accurate inventory management.

The ideal candidate will have a High School Diploma or equivalent, along with prior auto parts sales experience. Strong interpersonal skills and a willingness to improve in a fast-paced environment are essential.

Qualifications

• Prior auto parts sales experience preferred.
• Eager to improve in a dynamic work environment.
• Ability to read and interpret safety and maintenance documents.

Responsibilities

• Oversee the parts sales process from start to finish.
• Communicate with staff and customers in a friendly manner.
• Provide high level service to both internal and external customers.

Skills

Auto parts sales experience

Interpersonal skills

Time management skills

Mathematical skills

Education

High School Diploma or equivalent

Job description

Offer a friendly and professional shopping experience to each and every guest from initial greeting to vehicle delivery and follow‑up in order to maintain lasting relationships. We are adding a Parts Counterperson to our growing team!

Responsibilities

• Oversee the parts sales process from start to finish
• Communicate with staff and customers in a friendly and professional manner
• Converse effectively/efficiently regarding customer parts status
• Read and understand the parts catalog when looking up and speaking to specific parts
• Answer phone calls, provide price quotes and other information to customers
• Review body shop estimates to verify the parts ordered are correct and all pricing is in line with the estimate
• Provide high level service to both internal and external customers
• Pull/fill orders from stock and maintain weekly bin checks to ensure accuracy of stock
• Notify parts manager of out‑of‑stock parts or shop materials that need immediate attention
• Locate out‑of‑stock parts from outside source and submit an emergency order, if necessary
• Make sure all internal requests for parts are billed on service repair order
• Receive payment from retail customers or obtains credit authorization

Qualifications

• High School Diploma or equivalent and prior auto parts sales experience (preferred)
• Eager to improve in a dynamic work environment
• Strong interpersonal and time management skills
• Ability to read/interpret safety and maintenance documents
• Ability to calculate figures/amounts including discounts, interest, commissions, proportions, %, area, circumference, and volume

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.