Parts Counterperson

Gateway Truck & Refrigeration; Collinsville (IL); On-site; USD 27,000 - 41,000; Full time

Benefits offered by this job

Monthly Bonuses

Health, Dental and Vision Insurance

401K with company matching

Disability Insurance

Job summary

Gateway Truck & Refrigeration in Collinsville, IL is hiring a Parts Counter person to provide outstanding customer service in person and over the phone, using product knowledge to help customers find the right parts. You will assist in warehouse tasks, support Sales and Service, and help with inventory and merchandising.

A high school diploma and a valid driver's license are required; forklift experience is a plus.

Qualifications

• High school diploma or equivalent required.
• Valid driver's license.
• Forklift experience preferred.
• 2+ years as a Parts Counter or similar position preferred.

Responsibilities

• Provide exemplary customer service in person and by phone.
• Answer and resolve questions using parts/product knowledge.
• Promote specials and product lines to drive sales.
• Assist in warehouse and vehicle inventory counts.
• Partner with Sales and Service to fulfill customer orders.
• Assist in parts display merchandising, warehouse upkeep, and shipping/receiving.
• Adhere to policies for pricing and loss prevention.
• Other duties as assigned.

Skills

Communication

Team player

Attention to detail

Flexibility

Computer skills

Outlook

Microsoft Office

Education

High school diploma or equivalent

Tools

Outlook

Microsoft Office

Job description

As a well-known Carrier Refrigeration and Volvo dealership, we have 16 locations throughout Illinois, Missouri, Wisconsin and Tennessee. Come join our hard working, long-standing, and highly reviewed branch in Collinsville, IL.

We are a family owned business that values our employees beyond just paying them for work. We want our employees to be proud of GTR and enjoy coming to work each day. If you describe yourself as a people person and a great communicator, this is the position for you!

Job Duties

• Provide exemplary customer service to in-person and over the phone customers
• Answer and resolve customer questions using component and product knowledge of replacement parts and systems for all product lines
• Promote all merchandising specials, advertisement, and product lines awareness to customers to drive units per sale
• Assist in warehouse and vehicle inventory counts and adjustments
• Partner with Sales and Service department to fulfill customer orders
• Assist in parts display merchandising, warehouse maintenance and department housekeeping to include shipping and receiving parts orders
• Adhere to all GTR policies and procedures for pricing, loss inventory prevention and tracking loss sales
• Other duties as assigned

Desired Competencies

• Experience with heavy equipment and/or refrigeration unit parts is beneficial but not required
• Excellent verbal and written communication skills
• Organized and detail oriented
• Team Player
• Basic computer skills to include outlook and Microsoft office suite
• Flexibility to meet changing demands

Qualifications

• Safety focused
• High school diploma or equivalent
• Valid driver's license
• Forklift operation experience preferred
• 2+ years' experience as a Parts Counter person or similar position preferred but not required

Benefits

• Monthly Bonuses
• Health, Dental and Vision Insurance
• 401K with company matching
• Company paid Short-term & Long-Term Disability Insurance

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Salary: $19.59 - $29.98 per hour