Parts Counter / Department Specialist

Quality Truck Care Center, Inc.; Oshkosh (WI); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Vacation up to 4 weeks

Additional PTO up to 192 hours per yr

Monthly Efficiency Bonus Program

Health, Dental & Vision Insurance

401(k) with Company Match

HSA & FSA Options

Boot & Prescription Safety Glass Allow

Fitness Membership Reimbursement

Tuition Assistance & Apprenticeship

Extensive OEM & Paid Training

Career Advancement opportunities

Flexible work hours and a family-first

Job summary

Quality Truck Care Center, Inc. is hiring for a Parts Counter position in Oshkosh, WI. You will assist customers at the counter, over the phone, and through repair shops to determine and quote the right parts.

Responsibilities include supporting technicians, processing part orders, and handling cores and returns, while maintaining a professional, friendly demeanor with customers and staff.

Qualifications

• Six to twelve months parts experience or training, heavy duty truck experience preferred.
• Effective oral and written communication skills.
• High School Diploma or Equivalent.
• Valid Wisconsin Driver's License / insurable.

Responsibilities

• Assists customers in determining and selecting appropriate parts; provides price quotes and parts information.
• Informs customers of specials and companion part requirements; exposes full product line.
• Assists technicians with the parts requisition process; ensures parts requests are billed on repair orders.
• Represents Quality Truck Care Center in a professional, friendly, courteous manner to customers and coworkers.
• Pulls and fills parts orders from stock; prepares orders for daily shipment, delivery, or pickup.
• Inspects cores from customers; tags for return to vendor; issues customer credit upon receipt of credit from vendor.

Skills

Customer service

Communication

Education

High School Diploma or Equivalent

Job description

Join a Team That Values You

At Quality Truck Care Center, we’ve been proudly serving Wisconsin’s trucking industry since 1986. As a family-owned and operated company, we believe great technicians deserve more than just a job — they deserve a career path with growth, training, and real appreciation.

We represent Western Star, Autocar, and XCMG, and are certified in Detroit, Cummins, CAT, Allison, and Detroit Transmissions & Axles.

Benefits:

• Vacation up to 4 weeks – fast accrual

• Additional PTO up to 192 hours per year

• Monthly Efficiency Bonus Program

• Health, Dental & Vision Insurance

• 401(k) with Company Match

• HSA & FSA Options

• Boot & Prescription Safety Glass Allowance

• Fitness Membership Reimbursement

• Tuition Assistance & Apprenticeship Programs

• Extensive OEM & Paid Training Opportunities

• Career Advancement opportunities

• Flexible work hours and a family-first culture

Position Summary:

Sells parts to customers at the counter, over the telephone, or through the repair shops.

Primary Duties and Responsibilities:

• Assists customers in determining and selecting appropriate parts. Provides price quotes and other parts information.

• Informs customers of specials and companion part requirements, ensuring that the customer is exposed to the full product line.

• Assists technicians with the parts requisition process, ensuring that the Parts department receives a completed copy of the parts request or repair order. Ensures that all internal parts requests are billed on repair order.

• Represents Quality Truck Care Center in a professional manner, remaining friendly and courteous in all customer and coworker interactions.

• Pulls and fills parts orders from stock. Prepares orders for daily shipment, delivery, or pick up.

• Inspects cores received from customers. Tags for return to vendor. Issues customer credit upon receipt of credit from vendor.

Required Qualifications:

• Six to twelve months parts experience or training, heavy duty truck experience preferred

• Effective oral and written communication skills.

• High School Diploma or Equivalent

• Valid Wisconsin Drivers License / insurable