Parts Counter Specialist - Fast-Paced & Customer-Focused

Foley, Incorporated; Bensalem Township (Bucks County); On-site; USD 42,000 - 54,000; Full time

Job summary

Foley, Incorporated in Bucks County, PA, is seeking a Parts Counter Associate to accurately record and process orders by phone, email, and walk-in customers. You will enter and maintain orders in the parts system (D365, ExFlow), monitor in-process transactions, and collaborate with warehouse and service departments.

The ideal candidate has parts counter experience, strong customer service and selling skills, and the ability to work in a fast-paced team environment.

Qualifications

• Parts Counter experience required.
• Proven customer service experience in person or via telecommunication.
• Ability to work in a fast-paced environment and handle a high call volume.
• Ability to work on a team.
• Bilingual, a plus.
• Mechanical/Parts knowledge preferred.
• Excellent communication and selling skills.
• Strong organizational skills and attention to detail.
• Strong computer skills, experience utilizing MS Office programs.
• Ability to investigate and follow through discrepancies.

Responsibilities

• Accurately record and process phone, email, and walk in orders.
• Accurately enter and maintain orders in the parts system (D365, ExFlow), monitor tiles which show transactions in process and action accordingly.
• Communicate with customers, vendors and service departments on a regular basis.
• Collaborate with warehouse and other business partners with efficiency and courtesy.
• Investigate inquiries, issues and concerns and communicate the results accordingly.
• Process and follow through with sales, credits, and all back orders.
• Secure and record payments for all COD customers.
• Initiate additional sale opportunities.
• Maintain counter sales promotional material.
• Ensure workplace safety.

Skills

Parts Counter experience

Customer service

Team player

Bilingual

Mechanical knowledge

Communication skills

MS Office

Investigate discrepancies

Fast-paced environment

Tools

D365

ExFlow

Job description

Foley, Incorporated in Bucks County, PA, is seeking a Parts Counter Associate to accurately record and process orders by phone, email, and walk-in customers. You will enter and maintain orders in the parts system (D365, ExFlow), monitor in-process transactions, and collaborate with warehouse and service departments.

The ideal candidate has parts counter experience, strong customer service and selling skills, and the ability to work in a fast-paced team environment.