Dynamic Parts Counter & Customer Sales Specialist

Foley, Inc.; Bensalem Township (Bucks County); On-site; USD 38,000 - 52,000; Full time

Job summary

Foley, Incorporated in Bucks County, PA is seeking a detail-oriented Parts Counter specialist to accurately record, process, and track orders via D365 and ExFlow. You will communicate with customers, vendors, and service departments, and coordinate with warehouse staff to ensure timely deliveries.

The role requires organizing, problem solving, and upselling opportunities while maintaining safety standards and using MS Office tools.

Qualifications

• Parts Counter experience required.
• Proven customer service experience in person or via telecommunication.
• Ability to work in a fast-paced environment and handle a high call volume.
• Ability to work on a team.
• Bilingual, a plus.
• Mechanical/Parts knowledge preferred.
• Excellent communication and selling skills.
• Strong organizational skills and attention to detail.
• Strong computer skills, experience utilizing MS Office programs.
• Ability to investigate and follow through discrepancies.

Responsibilities

• Accurately record and process phone, email, and walk in orders.
• Accurately enter and maintain orders in the parts system (D365, ExFlow), monitor tiles which show transactions in process and action accordingly.
• Communicate with customers, vendors and service departments on a regular basis.
• Collaborate with warehouse and other business partners with efficiency and courtesy.
• Use reference materials including books, microfiche, online resources, schematics
• Investigate inquiries, issues and concerns and communicate the results accordingly.
• Process and follow through with sales, credits, and all back orders.
• Maintain counter sales promotional material.
• Secure and record payments for all COD customers.
• Initiate additional sale opportunities.
• Ensure workplace safety.

Skills

Customer service

Communication

Teamwork

Sales skills

Bilingual

Mechanical knowledge

Attention to detail

MS Office

Discrepancy investigation

Tools

MS Office

Job description

Foley, Incorporated in Bucks County, PA is seeking a detail-oriented Parts Counter specialist to accurately record, process, and track orders via D365 and ExFlow. You will communicate with customers, vendors, and service departments, and coordinate with warehouse staff to ensure timely deliveries.

The role requires organizing, problem solving, and upselling opportunities while maintaining safety standards and using MS Office tools.