Parts Counter - Bensalem, PA

Foley; Bensalem Township (Bucks County); On-site; USD 38,000 - 52,000; Full time

Job summary

Foley is seeking a Parts Counter associate in Bensalem, PA to handle phone, email, and in-person orders and maintain accurate sales records. You will coordinate with customers, vendors, and service departments, while supporting warehouse teams and ensuring smooth transactions.

The role emphasizes fast-paced, team-oriented work with focus on accuracy, selling skills, and proactive problem solving to advance orders and resolve discrepancies.

Qualifications

• Parts Counter experience required.
• Proven customer service experience in person or via telecommunication.
• Ability to work in a fast-paced environment and handle a high call volume.
• Ability to work on a team.
• Mechanical/Parts knowledge preferred.
• Excellent communication and selling skills.
• Strong organizational skills and attention to detail.
• Ability to investigate and follow through discrepancies.

Responsibilities

• Accurately record and process phone, email, and walk in orders.
• Enter and maintain orders in the parts system (D365, ExFlow) and monitor transactions.
• Communicate with customers, vendors and service departments regularly.
• Collaborate with warehouse and other business partners.
• Investigate inquiries, issues and communicate results.
• Process and follow through with sales, credits, and all back orders.
• Secure and record payments for all COD customers.
• Initiate additional sale opportunities.

Skills

Customer service

Communication

Teamwork

Sales skills

Attention to detail

Problem investigation

Tools

D365

ExFlow

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Parts Counter - Bensalem, PA

Full Time Bensalem, PA, US 1 Attachments

JOB DESCRIPTION:

• Accurately record and process phone, email, and walk in orders.


• Accurately enter and maintain orders in the parts system (D365, ExFlow), monitor \"tiles\" which show transactions in process and action accordingly.


• Communicate with customers, vendors and service departments on a regular basis.


• Collaborate with warehouse and other business partners with efficiency and courtesy.


• Investigate inquiries, issues and concerns and communicate the results accordingly.


• Process and follow through with sales, credits, and all back orders.


• Secure and record payments for all COD customers.


• Initiate additional sale opportunities.

RECOMMENDED QUALIFICATIONS:

• Parts Counter experience required.


• Proven customer service experience in person or via telecommunication.


• Ability to work in a fast-paced environment and handle a high call volume.


• Ability to work on a team.


• Mechanical/Parts knowledge preferred.


• Excellent communication and selling skills.


• Strong organizational skills and attention to detail.


• Ability to investigate and follow through discrepancies.

Equal Opportunity Employer

Foley, Incorporated does not discriminate against any person applying for employment based on race, color, sex, age, religion, national origin or citizenship status, physical or mental disability, marital status, sexual orientation, gender identity, status as a covered Veteran, or any other legally protected status.

This contractor and subcontractor shall abide by the requirements of 41 CFR 60.300.5(a) and 41 CFR 60.741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of disability and protected veteran status, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities and protected veterans.