Parts Counter & Customer Sales Specialist

Foley-Inc; Bensalem Township (Bucks County); On-site; USD 35,000 - 55,000; Full time

Job summary

Foley, Incorporated is seeking a Parts Counter professional in Bensalem, PA. You will record orders, maintain the parts system, and engage with customers, vendors, and service teams to resolve issues and drive sales.

The role requires strong communication, organizational skills, and the ability to work as part of a team in a busy setting. Prior parts knowledge is preferred, with attention to detail and accurate payments for COD customers.

Qualifications

• Parts Counter experience required.
• Proven customer service experience in person or via telecommunication.
• Ability to work in a fast-paced environment and handle a high call volume.
• Ability to work on a team.
• Mechanical/Parts knowledge preferred.
• Excellent communication and selling skills.
• Strong organizational skills and attention to detail.
• Ability to investigate and follow through discrepancies.

Responsibilities

• Accurately record and process phone, email, and walk in orders.
• Accurately enter and maintain orders in the parts system (D365, ExFlow), monitor “tiles” which show transactions in process and action accordingly.
• Communicate with customers, vendors and service departments on a regular basis.
• Collaborate with warehouse and other business partners with efficiency and courtesy.
• Investigate inquiries, issues and concerns and communicate the results accordingly.
• Process and follow through with sales, credits, and all back orders.
• Secure and record payments for all COD customers.
• Initiate additional sale opportunities.

Skills

Customer service

Communication

Teamwork

Organizational skills

Problem solving

Tools

D365

ExFlow

Job description

Foley, Incorporated is seeking a Parts Counter professional in Bensalem, PA. You will record orders, maintain the parts system, and engage with customers, vendors, and service teams to resolve issues and drive sales.

The role requires strong communication, organizational skills, and the ability to work as part of a team in a busy setting. Prior parts knowledge is preferred, with attention to detail and accurate payments for COD customers.