Parts Counter Specialist

James River Equipment; Raleigh (NC); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Health savings account options

Flexible spending account options

Disability and life insurance

401k with employer match

Annual PPE allowance

Paid time off and holidays

Employee recognition rewards

Job summary

James River Equipment in Raleigh is hiring a Parts Sales Specialist to greet customers and collaborate on parts needs in person, by phone, and online. The role involves processing orders, placing down and stock orders, and assisting with merchandise displays while participating in cycle counts.

Successful candidates will have a customer-first attitude, strong communication, and the ability to handle a high volume of inquiries.

Qualifications

• Attention to detail, problem solving skills, customer service skills and recent computer use with experience in dealership software and parts/inventory systems a plus.
• Ability to handle high volume of customer inquiries with timely follow up and not afraid to answer the phone.

Responsibilities

• Greet customers, collaborate on parts needs in person, by phone, and online by asking questions to identify a solution, process the order, complete the sale
• Place machine down orders and stock orders as requested
• Process parts requests for internal and external customers
• Assists with preparing and maintaining merchandise displays and participates in cycle counts and physical inventory when scheduled

Skills

Customer service

Communication

Attendance

Attention to detail

Problem solving

Phone handling

Tools

Dealership software

Inventory management

Job description

Join the Team at James River Equipment in Raleigh

Since 1977, James River Equipment has been providing outstanding John Deere products and services to farmers, businesses, homeowners, and our communities. Each one of our over 50 authorized John Deere dealerships provides a workplace where employees are family and customers return because of the skill, service and trust our employees provide. As we grow, we value people ready to grow a career that makes an impact far beyond just our daily workplace.

A Day in the Life: Parts Sales Specialist

• Greet customers, collaborate on parts needs in person, by phone, and online by asking questions to identify a solution, process the order, complete the sale
• Place machine down orders and stock orders as requested
• Process parts requests for internal and external customers
• Assists with preparing and maintaining merchandise displays and participates in cycle counts and physical inventory when scheduled

Need to Succeed:

• Enjoy being customer-facing, positive attitude, willingness to learn, good communication and excellent attendance
• Attention to detail, problem solving skills, customer service skills and recent computer use with experience in dealership software and parts/inventory systems a plus
• Ability to handle high volume of customer inquiries with timely follow up and not afraid to answer the phone

Qualifications

About the Benefits

In addition to a competitive hourly rate of pay (negotiable based on experience) along with monthly bonus eligibility, the successful candidate will receive:

• Extended health, dental, and vision insurance (day one of employment)
• Health savings account options
• Flexible spending account options
• Disability and life insurance
• 401k with employer match and profit share (after 90 days of employment)
• Annual PPE allowance
• Paid time off and paid holidays
• Employee recognition rewards program
• Opportunities to attend a yearly cruise for top performers
• Opportunities for leadership and professional growth
• Quarterly group outings, company events, and employee recognition programs

Upon joining James River Equipment, you will be welcomed into a supportive, collaborative, and diverse team that takes pride in a job well done and is appreciated for the work they do!

For more information about what its like to work at James River Equipment, please visit our website at www.jamesriverequipment.com