Parts Counter Specialist

ASCO Equipment Inc.; Houston (TX); Sur place; USD 38 000 - 52 000; Plein temps

Avantages offerts par ce poste

Health insurance (100% paid)

401(k) + profit sharing

Paid holidays

Paid training & advancement

Résumé du poste

ASCO Equipment, Inc. is hiring a Parts Counter Specialist in South Houston, TX to assist customers and service technicians with parts needs.

You will coordinate orders, track inventory, and help minimize downtime by ensuring timely fulfillment and accurate parts identification. The role emphasizes strong customer service, precise data entry, and communication with technicians and customers alike, including walking customers in and over the phone.

Qualifications

• 2+ years of experience as a parts specialist preferred.
• Ability to work in a fast paced/high volume dealership.
• Detail oriented with good time management and teamwork skills.
• Excellent customer service and communication skills.
• Proficient with G-Suite and other parts programs.
• Commitment to safety and accountability.
• Spanish speaking preferred.

Responsabilités

• Provide superior customer service with warm greetings and eagerness to help.
• Ask questions to identify machine make/model/serial numbers.
• Investigate part needs and determine additional parts required.
• Fulfill parts orders from in-stock inventory or place orders to meet needs promptly.
• Match orders with packing slips accurately.
• Collect payment information/POs and contact past-due accounts.
• Utilize manuals and references to identify parts correctly.
• Maintain accurate parts inventory.

Connaissances

Parts knowledge

Customer service

G-Suite

Outils

G-Suite

Parts software

Description du poste

ASCO Equipment has a career opportunity for a Parts Counter Specialist in South Houston, TX. The Parts Counter Specialists will be responsible for aiding both customers and in-house service technicians in fulfilling their parts needs. The Parts Counter Specialist will coordinate the logistics of ordering/tracking parts and manage inventory with the overall goal to minimize equipment downtime needed to complete repairs and preventative maintenance. The Part Counter Specialists will be responsible forproviding superior service while working with customers over the phone and on a walk-in basis.

Responsibilities:

• Provide superior customer service with warm greetings and eagerness to help
• Ask questions to accurately identify machine make/model/serial numbers
• Investigate part needs and determine what additional parts would be needed
• Fulfill parts orders with in-stock inventory & place orders as needed to meet customers needs in a timely manner
• Accurately match orders with packing slips
• Collect customer payment information/POs and call on past due accounts
• Utilize resources, (online manuals, microfiche) to properly identify parts needed
• Maintain accurate parts inventory

Requirements

• 2+ years of experience as a parts specialist is preferred
• Ability to work in a fast paced/high volume dealership
• Detail oriented, time management, and teamwork skills
• Excellent customer service and communication skills
• Proficient computer skills, and experience with G-Suite & other parts programs
• A personal dedication to work safety and with accountability
• Spanish Speaking Preferred

Benefits

Why Join Team ASCO?

Compensation & Benefits:

• 100% paid health insurance, 401(k) + profit sharing, and paid holidays

• Paid Training & Advancement Opportunities

Unique Perks:

• ASCO Children's Education Program: Financial assistance for employees' children pursuing higher education

Our Core Values:

• Honor God
• Develop People
• Pursue Excellence
• Grow Profitably

Be Part of Something Bigger

At ASCO, we're not just servicing equipment - we're offering a career with a company that puts people first. Our vision is simple: To be a blessing to those we serve. If you're a results-driven professional with a passion for solving challenges, we want you on our team.

ASCO Equipment, Inc. is an Equal Opportunity Employer of women, minorities, protected veterans, and individuals with disabilities.

Requirements

• 2+ years of experience as a parts specialist is preferred
• Ability to work in a fast paced/high volume dealership
• Detail oriented, time management, and teamwork skills
• Excellent customer service and communication skills
• Proficient computer skills, and experience with G-Suite & other parts programs
• A personal dedication to work safety and with accountability
• Spanish Speaking Preferred

Benefits

Why Join Team ASCO?

Compensation & Benefits:

• 100% paid health insurance, 401(k) + profit sharing, and paid holidays

• Paid Training & Advancement Opportunities

Unique Perks:

• ASCO Children's Education Program: Financial assistance for employees' children pursuing higher education

Our Core Values:

• Honor God
• Develop People
• Pursue Excellence
• Grow Profitably

Be Part of Something Bigger

At ASCO, we're not just servicing equipment - we're offering a career with a company that puts people first. Our vision is simple: To be a blessing to those we serve. If you're a results-driven professional with a passion for solving challenges, we want you on our team.

ASCO Equipment, Inc. is an Equal Opportunity Employer of women, minorities, protected veterans, and individuals with disabilities.