Parts Counter Sales Advisor | Spare Parts & Service

Fabick Cat; St. James (MO); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Competitive pay and benefits

Job summary

Fabick Cat is seeking a motivated Parts Counter Associate to sell spare and replacement parts for Caterpillar equipment at our Missouri shop and parts store. You will look up parts, provide quotes, confirm availability, and help customers with options and delivery.

Required: High school diploma and 1–3 years in customer service or counter sales; strong communication and mechanical aptitude; proficiency with Microsoft Office. Competitive pay and benefits are offered.

Qualifications

• High School diploma or equivalent is required.
• 1–3 years customer service experience is required.
• 1–3 years counter sales experience is preferred.

Responsibilities

• Responsible for selling spare and replacement parts for equipment in repair shop or parts store.
• Look up parts for customers and service technicians as requested, either over the phone, fax, or face to face using computer information systems.
• Provide quotes as requested by customers.
• Provide parts availability and shipping options to customers.
• Provide customers replacement part options when available, such as remanufactured or used pieces.
• Advise customers of replacement or modification of parts when identical replacement parts are not available.
• Examine returned parts for defects as exchange as needed or issue credit when necessary.
• Work and assist in the warehouse as needed.
• Have knowledge of the basics of providing customer service, including customer needs assessment, meeting service quality standards and customer evaluations.
• Promote and sell products and services provided by the Fabick customers.
• Answer phones immediately and properly.
• Acknowledge counter customers, even if on the phone with another customer.
• Maintain a working knowledge of all parts information systems -- DBS, SIS, WMS, etc.
• Perform other duties as directed.

Skills

Active listening

Verbal communication

Critical thinking

Mechanical aptitude

Public speaking

Customer service

Organizational skills

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Fabick Cat is seeking a motivated Parts Counter Associate to sell spare and replacement parts for Caterpillar equipment at our Missouri shop and parts store. You will look up parts, provide quotes, confirm availability, and help customers with options and delivery.

Required: High school diploma and 1–3 years in customer service or counter sales; strong communication and mechanical aptitude; proficiency with Microsoft Office. Competitive pay and benefits are offered.