Parts Counter Specialist — Service & Sales Expert

Milwaukee Succeeds; Milwaukee (WI); On-site; USD 38,000 - 52,000; Full time

Job summary

Fabick Cat in Milwaukee, WI is seeking a Parts Counter Associate to sell spare and replacement parts, support service technicians, and provide quotes and options. You will be the face of the parts desk, helping customers both in person and over the phone.

You will maintain knowledge of DBS, SIS and WMS, assist with warehouse tasks, and deliver excellent customer service while guiding customers through part choices and availability.

Qualifications

• High School diploma or equivalent is required.
• 1-3 years customer service experience required.
• 1-3 years counter sales experience is preferred.

Responsibilities

• Sell spare and replacement parts for equipment in repair shop or parts store.
• Look up parts for customers and service technicians via phone, fax, or in person using information systems.
• Provide quotes as requested by customers.
• Provide parts availability and shipping options to customers.
• Suggest replacement or modification options when exact parts are unavailable.
• Examine returned parts for defects and process exchanges or credits.
• Assist in warehouse duties as needed.
• Maintain knowledge of parts information systems (DBS, SIS, WMS).
• Perform other duties as directed.

Skills

Active listening

Verbal communication

Critical thinking

Mechanical aptitude

Microsoft Office

Customer service

Organizational skills

Public speaking

Education

High School diploma or equivalent

Tools

DBS

SIS

WMS

Job description

Fabick Cat in Milwaukee, WI is seeking a Parts Counter Associate to sell spare and replacement parts, support service technicians, and provide quotes and options. You will be the face of the parts desk, helping customers both in person and over the phone.

You will maintain knowledge of DBS, SIS and WMS, assist with warehouse tasks, and deliver excellent customer service while guiding customers through part choices and availability.