Parts Counter & Customer Solutions Specialist

Fabick Cat; St. James (MO); On-site; USD 21,000 - 30,000; Full time

Job summary

Fabick Cat is hiring a Parts Counter Sales Advisor in St. James, Missouri. You will help customers by locating spare and replacement parts, provide quotes, and explain shipping options, while supporting shop and service technicians.

The role requires 1–3 years of counter sales or customer service experience, strong communication, and mechanical aptitude. Proficiency in Microsoft Office is expected, with a focus on excellent customer service.

Qualifications

• High School diploma or equivalent is required.
• 1-3 years customer service experience required.
• 1-3 years counter sales experience preferred.
• Active listening skills are required to correctly understand the customer's needs and provide the solution.
• Excellent verbal communication skills are desired.
• Proficiency in Microsoft Office is a must.

Responsibilities

• Sell spare and replacement parts for equipment in shop or parts store.
• Look up parts for customers and service technicians via phone, fax, or in person using information systems.
• Provide quotes and confirm parts availability and shipping options.
• Advise customers on replacement or modification of parts when identical parts are not available.
• Examine returned parts for defects and issue credit when necessary.
• Assist in the warehouse when needed.
• Maintain knowledge of parts information systems (DBS, SIS, WMS).
• Promote and sell Fabick products and services.

Skills

Active listening

Verbal communication

Critical thinking

Public speaking

Customer service

Organizational skills

Mechanical aptitude

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Fabick Cat is hiring a Parts Counter Sales Advisor in St. James, Missouri. You will help customers by locating spare and replacement parts, provide quotes, and explain shipping options, while supporting shop and service technicians.

The role requires 1–3 years of counter sales or customer service experience, strong communication, and mechanical aptitude. Proficiency in Microsoft Office is expected, with a focus on excellent customer service.