Parts Counter Sales

M&K Truck Centers; Byron Township (MI); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

ESOP program

Career development

Supportive environment

Job summary

M&K Truck Centers in Byron Center, MI is seeking a Parts Counter Salesperson to provide exceptional customer service while helping customers identify and purchase heavy-duty truck parts. You will work closely with technicians, drivers, fleet accounts, and repair facilities to ensure timely parts support and inventory accuracy.

The role offers a competitive salary, benefits, and opportunities for professional development in a dynamic retail/repair environment.

Qualifications

• 1+ year of experience in parts sales or heavy-duty truck parts.
• Experience with dealership systems (CDK/Procede) preferred.
• Strong customer-service and problem-solving skills.

Responsibilities

• Assist customers, technicians, and fleet accounts with identifying and purchasing heavy-duty truck parts.
• Research parts using electronic catalogs, manufacturer resources, and dealership systems.
• Process walk-in, phone, and email parts orders accurately and efficiently.
• Maintain inventory accuracy through cycle counts and stock replenishment.
• Receive, stock, organize, and label incoming parts inventory.
• Recommend alternative or superseded parts when original parts are unavailable.
• Support warehouse and parts department operations to ensure customer satisfaction.
• Process returns, warranty claims, exchanges, and credits according to dealership procedures.

Skills

Customer service

Communication

Problem solving

Education

High school diploma or equivalent

Tools

CDK

Procede

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Parts Counter Sales

Regular Full-Time INDIV CONTRIBUTOR Byron Center, MI, US

3 days ago Requisition ID: 3114

Salary Range: $23.00 To $28.00 Annually

M&K Truck Centers is seeking a Parts Counter Salesperson / Parts Advisor to join our team. In this role, you will provide exceptional customer service while helping customers identify and purchase heavy-duty truck, diesel engine, and commercial vehicle parts. This position works closely with technicians, drivers, fleet customers, and repair facilities to ensure timely parts support and inventory accuracy.

Key Responsibilities:

• Assist customers, technicians, and fleet accounts with identifying and purchasing heavy-duty truck parts.
• Research parts using electronic catalogs, manufacturer resources, and dealership systems.
• Process walk-in, phone, and email parts orders accurately and efficiently.
• Maintain inventory accuracy through cycle counts and stock replenishment activities.
• Receive, stock, organize, and label incoming parts inventory.
• Recommend alternative or superseded parts when original parts are unavailable.
• Support warehouse and parts department operations to ensure customer satisfaction.
• Process returns, warranty claims, exchanges, and credits according to dealership procedures.

Qualifications:

• 1+ year of experience in parts sales, parts counter operations, automotive parts, diesel parts, or heavy-duty truck parts.
• Knowledge of Mack, Volvo, Isuzu, Hino, Cummins, or other commercial truck parts preferred.
• Experience using CDK, Procede, or other dealership management systems preferred.
• Strong customer service, communication, and problem-solving skills.
• Ability to research parts through electronic catalogs and manufacturer systems.
• Basic inventory management and warehouse experience preferred.
• Ability to work in a fast-paced environment while maintaining accuracy.
• High school diploma or equivalent preferred.

What We Offer:

• Competitive salary and benefits package, including an ESOP program.
• Opportunities for professional development and growth.
• A supportive and dynamic work environment.