Parts Counter Representative

Ward Trucks; Mobile (AL); In loco; USD 21.000 - 34.000; Tempo pieno

Vantaggi offerti da questo lavoro

Commission

Benefits package

Descrizione del lavoro

Ward International Trucks, a family-owned dealership serving the Gulf Coast, seeks a Parts Counter Representative in Mobile, AL. This full-time inside sales role involves helping walk-in and phone customers identify and purchase parts, using catalogs and VINs to quote pricing and availability.

You will process orders, assist with inventory, and collaborate with service staff to meet sales goals while delivering excellent customer service. Commission is included.

Competenze

• Experience in truck/auto parts or customer service preferred.
• Strong communication and telephone etiquette.
• Basic computer skills and ability to learn parts lookup and inventory systems.
• Attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment and work with a team.
• Knowledge of heavy-duty truck parts is a plus.

Mansioni

• Assist walk-in customers and answer calls to identify and fulfill parts needs.
• Identify correct parts using catalogs, part numbers, VINs, and vehicle specs.
• Provide pricing, availability, and quotes accurately.
• Process parts orders, sales transactions, returns, and special orders.
• Recommend parts and related products to meet customer needs and increase sales.
• Coordinate with parts staff, service advisors, and technicians.
• Assist with receiving, stocking, and organizing inventory.
• Follow up on orders and communicate updates to customers.
• Maintain an organized counter and professional service area.
• Work toward sales goals while building customer relationships.

Conoscenze

Customer Service

Communication

Multi-tasking

Computer literacy

Team player

Attention to detail

Strumenti

Parts lookup

Inventory systems

Descrizione del lavoro

Parts Counter Representative

Ward International Trucks | Full-Time | Hourly Pay Plus Commission

About Ward International Trucks

Ward International Trucks is a family-owned and operated dealership serving the Gulf Coast since 1985, with locations in Mobile, Alabama; Pensacola, Florida; and Tallahassee, Florida. We are committed to providing quality trucks, dependable parts, and excellent customer service.

Position Summary

Ward International Trucks is seeking a motivated and customer-focused Parts Counter Representative to join our team. This position is responsible for assisting walk-in customers and customers over the phone with identifying, quoting, and purchasing truck parts. The ideal candidate is knowledgeable, organized, and committed to providing excellent customer service while helping meet parts sales goals.

This is an inside sales position based at the dealership, with full-time hourly pay plus commission.

Key Responsibilities

• Assist walk-in customers and answer incoming phone calls to identify and fulfill parts needs.
• Identify the correct parts using electronic catalogs, part numbers, VINs, and vehicle specifications.
• Provide accurate pricing, availability, and quotes to customers.
• Process parts orders, sales transactions, returns, and special orders accurately.
• Recommend appropriate parts and related products to meet customer needs and increase sales.
• Coordinate with parts department staff, service advisors, and technicians to fulfill customer requests.
• Assist with receiving, stocking, organizing, and maintaining inventory as needed.
• Follow up on orders and communicate updates to customers.
• Maintain an organized parts counter and professional customer service area.
• Work toward established sales goals while building lasting customer relationships.

Qualifications

• Previous truck parts, automotive parts, or customer service experience preferred.
• Strong communication, telephone etiquette, and customer service skills.
• Basic computer skills and the ability to learn parts lookup and inventory systems.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment and work well with a team.
• Knowledge of International, Isuzu, or heavy-duty truck parts is a plus.
• Dependable, motivated, and committed to providing excellent service.

Compensation and Benefits

• Full-time hourly pay plus commission.
• Benefits package, subject to company policies and eligibility.
• Opportunity for professional growth within an established, family-owned dealership.