Truck Parts Counter Specialist - Full-Time + Commission

Ward Trucks; Mobile (AL); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Commission

Benefits package

Job summary

Ward International Trucks, a family-owned dealership serving the Gulf Coast, seeks a Parts Counter Representative in Mobile, AL. This full-time inside sales role involves helping walk-in and phone customers identify and purchase parts, using catalogs and VINs to quote pricing and availability.

You will process orders, assist with inventory, and collaborate with service staff to meet sales goals while delivering excellent customer service. Commission is included.

Qualifications

• Experience in truck/auto parts or customer service preferred.
• Strong communication and telephone etiquette.
• Basic computer skills and ability to learn parts lookup and inventory systems.
• Attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment and work with a team.
• Knowledge of heavy-duty truck parts is a plus.

Responsibilities

• Assist walk-in customers and answer calls to identify and fulfill parts needs.
• Identify correct parts using catalogs, part numbers, VINs, and vehicle specs.
• Provide pricing, availability, and quotes accurately.
• Process parts orders, sales transactions, returns, and special orders.
• Recommend parts and related products to meet customer needs and increase sales.
• Coordinate with parts staff, service advisors, and technicians.
• Assist with receiving, stocking, and organizing inventory.
• Follow up on orders and communicate updates to customers.
• Maintain an organized counter and professional service area.
• Work toward sales goals while building customer relationships.

Skills

Customer Service

Communication

Multi-tasking

Computer literacy

Team player

Attention to detail

Tools

Parts lookup

Inventory systems

Job description

Ward International Trucks, a family-owned dealership serving the Gulf Coast, seeks a Parts Counter Representative in Mobile, AL. This full-time inside sales role involves helping walk-in and phone customers identify and purchase parts, using catalogs and VINs to quote pricing and availability.

You will process orders, assist with inventory, and collaborate with service staff to meet sales goals while delivering excellent customer service. Commission is included.