Parts Counter Representative

Ward-Trucks; Mobile (AL); In loco; USD 22.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hourly pay + Commission

Benefits package

Professional growth

Descrizione del lavoro

Ward International Trucks in Mobile, AL is seeking a Parts Counter Representative to assist walk-in customers and callers with identifying, quoting, and purchasing truck parts. This inside sales role is based at the dealership with hourly pay plus commission.

The ideal candidate will be organized, customer-focused, and capable of using electronic catalogs, part numbers, VINs, and vehicle specs to fulfill parts requests while meeting sales goals and maintaining an organized counter.

Competenze

• Prior truck parts, automotive parts, or customer service experience preferred.
• Strong communication and customer service skills.
• Basic computer skills and ability to learn parts lookup systems.
• Attention to detail and teamwork abilities.

Mansioni

• Assist walk-in customers and answer calls to identify parts needs.
• Identify correct parts using catalogs, part numbers, VINs, and specs.
• Provide pricing, availability, and quotes.
• Process orders, transactions, returns, and special orders accurately.
• Recommend appropriate parts and related products to meet customer needs and increase sales.
• Coordinate with parts department staff, service advisors, and technicians to fulfill requests.
• Assist with receiving, stocking, organizing, and maintaining inventory as needed.
• Follow up on orders and communicate updates to customers.
• Maintain an organized parts counter and professional customer service area.
• Work toward established sales goals while building lasting customer relationships.

Conoscenze

Customer service

Communication

Telephone etiquette

Computer skills

Parts lookup

Inventory systems

Teamwork

Truck parts knowledge

Strumenti

Inventory software

Descrizione del lavoro

Parts Counter Representative

Ward International Trucks | Full-Time | Hourly Pay Plus Commission

About Ward International Trucks

Ward International Trucks is a family-owned and operated dealership serving the Gulf Coast since 1985, with locations in Mobile, Alabama; Pensacola, Florida; and Tallahassee, Florida. We are committed to providing quality trucks, dependable parts, and excellent customer service.

Position Summary

Ward International Trucks is seeking a motivated and customer-focused Parts Counter Representative to join our team. This position is responsible for assisting walk-in customers and customers over the phone with identifying, quoting, and purchasing truck parts. The ideal candidate is knowledgeable, organized, and committed to providing excellent customer service while helping meet parts sales goals.

This is an inside sales position based at the dealership, with full-time hourly pay plus commission.

Key Responsibilities

• Assist walk-in customers and answer incoming phone calls to identify and fulfill parts needs.


• Identify the correct parts using electronic catalogs, part numbers, VINs, and vehicle specifications.


• Provide accurate pricing, availability, and quotes to customers.


• Process parts orders, sales transactions, returns, and special orders accurately.


• Recommend appropriate parts and related products to meet customer needs and increase sales.


• Coordinate with parts department staff, service advisors, and technicians to fulfill customer requests.


• Assist with receiving, stocking, organizing, and maintaining inventory as needed.


• Follow up on orders and communicate updates to customers.


• Maintain an organized parts counter and professional customer service area.


• Work toward established sales goals while building lasting customer relationships.

Qualifications

• Previous truck parts, automotive parts, or customer service experience preferred.


• Strong communication, telephone etiquette, and customer service skills.


• Basic computer skills and the ability to learn parts lookup and inventory systems.


• Strong attention to detail and organizational skills.


• Ability to multitask in a fast-paced environment and work well with a team.


• Knowledge of International, Isuzu, or heavy-duty truck parts is a plus.


• Dependable, motivated, and committed to providing excellent service.

Compensation and Benefits

• Full-time hourly pay plus commission.


• Benefits package, subject to company policies and eligibility.


• Opportunity for professional growth within an established, family-owned dealership.