Parts Counterperson

RWC Group - Everett; Everett (WA); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Competitive hourly wage

Commission opportunity

Health insurance

Dental insurance

Vision insurance

401(k) with match

Paid time off

Job summary

RWC Group in Everett, WA is seeking an Inside Parts Sales Counterperson to be the face of our Parts Department. You will help customers find the right parts, process orders, and answer inquiries in a fast-paced shop environment.

This role rewards clear communication and product knowledge, with opportunities to earn commissions. You’ll work closely with the Parts Manager to maintain inventory accuracy and deliver exceptional customer service across retail, wholesale, and fleet accounts.

Qualifications

• High school diploma or equivalent.
• 1–3 years of experience in automotive or truck parts sales preferred but training provided.
• Familiar with DMS or other parts system.
• Strong communication and customer service skills; Spanish speaking a plus.

Responsibilities

• Assist customers at the parts counter in person and by phone.
• Identify parts needs, locate parts in inventory, and provide recommendations.
• Process orders, quotes, and special orders accurately.
• Maintain an organized, clean, and professional counter.
• Manage displays, pricing, and inventory information.
• Answer questions about specs, compatibility, and delivery.
• Support inventory counts and data entry for the Parts Manager.
• Build relationships with repeat customers.

Skills

Customer service

Communication

Spanish speaking

Multi-tasking

Education

High school diploma or equivalent

Tools

DMS/parts system

Job description

Inside Parts Sales Counterperson | RWC Group | Heavy-Duty Commercial Truck and Bus Dealership

About the Role

We're hiring an Inside Parts Sales Counterperson to be the face of our parts department. You'll help customers find the right parts, process orders, manage inquiries, and keep our Parts Counter running smoothly. This is a fast-paced, customer-focused role where your product knowledge and communication skills directly impact customer satisfaction.

What You'll Do

• Assist customers (retail, wholesale, fleet accounts) at the parts counter in person & phone
• Identify parts needs, locate parts in inventory, and provide technical recommendations
• Process parts orders, quotes, and special orders accurately
• Maintain an organized, clean, and professional parts counter
• Manage parts displays, pricing, and inventory information
• Answer customer questions about specifications, compatibility, and delivery
• Support the Parts Manager with inventory counts and data entry
• Build relationships with repeat customers

What We're Looking For

• High school diploma or equivalent
• 1–3 years of experience in automotive parts, truck parts, or dealership counter sales (preferred, but we'll train motivated candidates)
• Familiar with DMS or other parts system
• Strong communication and customer service skills (Spanish speaking a plus)
• Ability to work in a fast-paced, multi-tasking environment
• Basic computer skills and comfort with inventory/ordering systems
• Drive, organized, detail-oriented, and reliable
• Valid driver's license

What We Offer

• Competitive hourly wage: $25–$35/hour (based on experience, qualifications)
• Opportunity to earn commission – the sky is the limit
• Health, dental, vision insurance
• 401(k) plan with a match
• Paid time off and holidays

RWC Group is family-owned commercial Truck and Bus dealership with 20+ locations across the Western United States. We specialize in new and used Truck and Bus sales, comprehensive service, parts sales and distribution, long-term leasing and short-term rentals. Our commitment to quality, customer service, and employee development makes us a leader in the commercial Truck and Bus industry.

RWC Group is an Equal Opportunity Employer M/F/V/H. This posting is intended to provide a general overview of the position. A complete job description, including essential duties, and qualifications is available and will be provided to candidates during the selection process.