Parts Counter Person

Heiser Automotive Group; West Allis (WI); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Career growth

PTO & holidays

401(k) match

Employee discounts

Team environment

Job summary

Heiser Automotive Group is seeking an experienced, customer-focused Parts Counterperson to join our team in Wisconsin. You will help customers and internal departments identify the right parts, provide accurate pricing and information, and support day-to-day parts operations in a fast-paced dealership environment.

The ideal candidate has at least 1 year of relevant experience, basic automotive knowledge, strong communication skills, and the ability to lift parts up to 50 pounds.

Qualifications

• High school diploma or GED equivalent.
• At least 1 year of relevant experience.
• Previous parts or service experience preferred.
• Automotive knowledge preferred.
• Strong knowledge of automotive parts is a plus.
• Ability to lift parts and supplies up to 50 pounds.
• Valid, clean Wisconsin driver's license.
• Proficiency in Microsoft Office.
• Excellent verbal and written communication skills.
• Ability to work both independently and as part of a team.
• Willingness to learn, take direction, and adapt in a fast-paced environment.

Responsibilities

• Greet and assist customers in person, by phone, and online
• Help customers and team members identify the correct parts and accessories for their needs
• Provide pricing, product details, availability, and order status updates
• Process parts sales and support inventory management and stock organization
• Locate and source parts from available inventory and outside vendors when needed
• Order parts accurately and in a timely manner
• Partner with the service department to ensure prompt delivery of parts for repairs
• Communicate price quotes, shipment updates, and special-order information clearly and professionally
• Support the parts department with additional duties as needed

Skills

Customer service

Communication skills

Teamwork

Education

High school diploma or GED

Tools

Microsoft Office

Job description

About Heiser

For more than 100 years, Heiser has been a family-owned automotive dealer group serving communities across Wisconsin. In December 2025, we expanded into Door County with three additional dealerships and a collision center. Today, Heiser operates locations in Sturgeon Bay, West Bend, Glendale, West Allis, and Milwaukee, offering vehicle sales, parts and service, and collision repair across Chevrolet, GMC, Cadillac, Ford, Lincoln, Toyota, Chrysler, Dodge, Jeep, and Ram, along with Heiser Collision Centers and Heiser AutoMaxx Center. If you are looking to join a company with a strong reputation, long-term stability, and a team-first culture, we would love to hear from you. For more information, please visit our website at www.heiser.com .

Overview of Position

Heiser Automotive Group is seeking an experienced and customer-focused Parts Counterperson to join our team. In this role, you will be a key resource for customers and internal departments by helping identify the right parts, providing accurate information and pricing, and supporting efficient day-to-day parts operations. We are looking for someone who is professional, detail-oriented, and motivated to succeed in a fast-paced dealership environment.

What We Offer

• Competitive pay
• Training and career growth opportunities
• Paid time off and holiday pay
• 401(k) with company match
• Employee discounts on vehicles, parts, and services
• A positive, professional, and team-oriented work environment

Responsibilities

• Greet and assist customers in person, by phone, and online
• Help customers and team members identify the correct parts and accessories for their needs
• Provide pricing, product details, availability, and order status updates
• Process parts sales and support inventory management and stock organization
• Locate and source parts from available inventory and outside vendors when needed
• Order parts accurately and in a timely manner
• Partner with the service department to ensure prompt delivery of parts for repairs
• Communicate price quotes, shipment updates, and special-order information clearly and professionally
• Support the parts department with additional duties as needed

Requirements

• High school diploma or GED equivalent
• At least 1 year of relevant experience
• Previous parts or service experience preferred
• Automotive knowledge preferred
• Strong knowledge of automotive parts is a plus
• Ability to lift parts and supplies up to 50 pounds
• Valid, clean Wisconsin driver's license
• Proficiency in Microsoft Office
• Excellent verbal and written communication skills
• Ability to work both independently and as part of a team
• Willingness to learn, take direction, and adapt in a fast-paced environment

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