SERVICE ADVISORS

Heiser Automotive Group; Sturgeon Bay (WI); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Holidays

Training & development

Employee discounts

Career advancement

Modern facilities

Job summary

Heiser Automotive Group in Sturgeon Bay, WI is seeking an Experienced Service Advisor to join our award-winning service team. You will be the primary contact for customers, guiding them from check-in through vehicle delivery with transparency and professionalism.

Responsibilities include greeting customers, documenting service needs, communicating recommendations, coordinating with technicians, and keeping customers updated on status and costs.

Qualifications

• Previous experience as an Automotive Service Advisor is required.
• Strong knowledge of automotive maintenance and repair services.
• Excellent customer service, communication, and interpersonal skills.
• Ability to multitask in a fast-paced dealership environment.
• Strong organizational and computer skills.
• Experience with dealership management systems is preferred.
• Valid driver's license with a clean driving record.

Responsibilities

• Greet customers promptly and professionally.
• Document vehicle service needs accurately from customers.
• Prepare repair orders and communicate recommendations clearly.
• Coordinate with technicians to ensure timely repairs.
• Provide customers with updates on repair status and estimated completion times.
• Explain repair recommendations, maintenance needs, and costs.
• Schedule service appointments and manage workflow.
• Review completed repairs with customers for satisfaction.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Computer skills

Tools

Dealership management system

Job description

Experienced Service Advisor

Location: Heiser Sturgeon Bay

Pay: Compensation based on experience

Join Our Team

Heiser Automotive Group is seeking an Experienced Service Advisor to join our award-winning service team. If you have a passion for delivering exceptional customer service, building lasting relationships, and helping customers maintain their vehicles, we want to hear from you.

As a Service Advisor, you will be the primary point of contact between our customers and service department, ensuring every guest receives a professional, transparent, and positive experience from check-in through vehicle delivery.

Responsibilities

• Greet customers promptly and professionally.
• Listen to customer concerns and accurately document vehicle service needs.
• Prepare repair orders and communicate recommendations clearly.
• Coordinate with technicians to ensure timely and accurate vehicle repairs.
• Provide customers with updates on repair status and estimated completion times.
• Explain repair recommendations, maintenance needs, and associated costs.
• Schedule service appointments and manage workflow efficiently.
• Review completed repairs with customers and ensure complete satisfaction.
• Maintain strong customer relationships to encourage repeat business.
• Meet or exceed customer satisfaction and sales performance goals.

Qualifications

• Previous experience as an Automotive Service Advisor is required.
• Strong knowledge of automotive maintenance and repair services.
• Excellent customer service, communication, and interpersonal skills.
• Ability to multitask in a fast-paced dealership environment.
• Strong organizational and computer skills.
• Experience with dealership management systems is preferred.
• Valid driver's license with a clean driving record.

What We Offer

• Competitive compensation based on experience.
• Performance-based earning opportunities.
• Health, dental, and vision insurance.
• 401(k) with company match.
• Paid time off and holidays.
• Ongoing training and professional development.
• Employee discounts on vehicles, parts, and service.
• Career advancement opportunities within a growing dealership group.
• Supportive team environment and modern facilities.

Why Join Heiser?

For more than 100 years, Heiser Automotive Group has been a family-owned leader in Wisconsin's automotive industry, earning a reputation for exceptional customer service, quality workmanship, and investing in our employees.

In December 2025, Heiser expanded into Door County with three new dealerships and a collision center, further strengthening our commitment to serving Wisconsin families and businesses.

Today, Heiser operates dealerships in Sturgeon Bay, West Bend, Glendale, West Allis, and Milwaukee, representing Chevrolet, GMC, Cadillac, Ford, Lincoln, Toyota, Chrysler, Dodge, Jeep, and Ram. Our operations also include Heiser Collision Centers and the Heiser AutoMaxx Center, providing customers with a full range of automotive sales, service, parts, and collision repair.

We believe that great teams produce great results. That's why we invest in state-of-the-art facilities, ongoing training, and career development while empowering our leaders with the resources and autonomy to succeed. If you're looking for an organization where you can make a lasting impact and grow your career, Heiser is the place for you.

At Heiser, we believe "Today's Your Day."

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