Parts Counter Associate

McGrath Family of Dealerships; Hiawatha (IA); On-site; USD 37,000 - 49,000; Full time

Benefits offered by this job

PTO starting Day 1

Health, Dental, and Vision Insurance

401(k) with Company Match

Career growth — 97% of promotions come

from within

Supportive, collaborative, and team‑or

iented culture

Job summary

McGrath Ford in Hiawatha, IA is seeking a customer-focused Parts Counter Associate to join the fast-paced Parts Department. You will help customers select the right parts and ensure accurate, timely service.

Responsibilities include assisting customers by phone and in person, pulling and staging parts orders, coordinating with service and body shop, and maintaining organized inventory. This role offers growth and a supportive team culture.

Qualifications

• Customer-focused mindset with strong communication skills.
• Team-oriented attitude and ability to work collaboratively.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong problem-solving and decision-making abilities.
• Previous parts department or automotive experience preferred, but not required.

Responsibilities

• Assist customers in selecting the correct parts for their vehicles.
• Provide pricing and product information over the phone and in person.
• Pull, fill, and stage parts orders accurately and efficiently.
• Coordinate with the service and body shop teams to ensure timely parts delivery.
• Maintain inventory organization and assist with stock management.
• Support the parts team with additional duties as needed.

Skills

Customer focus

Communication skills

Team-oriented

Organizational skills

Multitasking

Problem-solving

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Parts Counter Associate

Hiawatha, IA, US

Salary: $43,000.00 Annually

Parts Counter Associate – McGrath Ford

About the Opportunity

McGrath Ford in Hiawatha is seeking a customer-focused and detail-oriented Parts Counter Associate to join our high-performing Parts Department. This role is essential to keeping our service department operating efficiently by ensuring technicians and customers receive the right parts quickly and accurately.

If you enjoy working in a fast-paced environment, helping customers, and being part of a team-driven department, this is a great opportunity to build a long-term career in automotive parts and service.

Requirements

• Customer-focused mindset with strong communication skills
• Team-oriented attitude and ability to work collaboratively
• Strong organizational skills and attention to detail
• Ability to multitask and prioritize in a fast-paced environment
• Strong problem-solving and decision-making abilities
• Previous parts department or automotive experience preferred, but not required

What You’ll Do

• Assist customers in selecting the correct parts for their vehicles
• Provide pricing and product information over the phone and in person
• Pull, fill, and stage parts orders accurately and efficiently
• Coordinate with the service and body shop teams to ensure timely parts delivery
• Maintain inventory organization and assist with stock management
• Support the parts team with additional duties as needed

What We Offer

• PTO starting Day 1
• Health, Dental, and Vision Insurance
• 401(k) with Company Match
• Career growth — 97% of promotions come from within
• Supportive, collaborative, and team-oriented culture