Parts Correspondent - St Rose, LA

raymondcorpcareers; New Orleans (LA); On-site; USD 32,000 - 52,000; Full time

Job summary

Malin is seeking a Parts Correspondent to fulfill parts requests for material handling equipment, including forklifts. You will work with Malin Technicians and external customers to gather details, confirm pricing and availability, and source parts from Raymond catalogs and other makes.

This role requires strong communication, organized follow-up, and proficiency with Microsoft Office. You will update work orders, provide accurate information, and ensure timely fulfillment while maintaining

Qualifications

• Strong customer service orientation and ability to communicate clearly with customers and internal teams.
• Ability to ask questions, gather missing information, and follow up to close requests.
• Comfort with using online catalogs and web-based resources to source parts.

Responsibilities

• Receive parts requests from employees or external customers via web, phone or email.
• Verify information, ask clarifying questions, and provide pricing and availability.
• Source Raymond parts and parts for other makes via catalogs and online portals.
• Update work orders, add detailed notes, and ensure proper packing/shipping methods.
• Maintain safe handling and storage of parts per guidelines.

Skills

People support

Written and verbal communication

Organized with follow-up

Problem solving & research

Safety oriented

Tools

Outlook

Excel

Word

Teams

Job description

Malin Parts Correspondents play the important role of fulfilling parts requests for a variety of material handling equipment, most commonly forklifts. Parts requests may come from Malin Technicians (who are fixing equipment and replacing parts) or our external customers who need a part for their piece of equipment. Parts Correspondents use people, administrative and organizational skills to ensure the best possible experience for our other Malin departments and customers. Malin is a distributor of Raymond lift truck equipment, so Parts Correspondents will source parts for both Raymond equipment, as well as other makes/models of lift trucks.

Essential Functions include:

• Receipt of parts requests from Malin employees or external customers from a variety of ways –
  • Web-based through our Zendesk system and Parts Que
  • Phone call and/or email
• Review requests to ensure accuracy and completion of information needed to process request
  • Follow-up via phone to ask specific or qualifying questions regarding part request or equipment details
  • Provide Malin employees or customers with pricing information and availability
  • Addressing with Malin employees or customers damaged parts, incorrect parts, or discrepancies
• Source both Raymond parts and other makes of equipment via –
  • Raymond parts online catalogue
  • Other catalogues of parts for other makes of equipment
• Update online work orders to close out requests to ensure timely fulfillment for Malin employees needing parts or external customers’ orders
  • Status work orders appropriately
  • Add detailed notes
  • Ensure appropriate packing/shipping methods

Required Knowledge, Skills and Abilities:

• People Support – approachable with a reputation of providing stellar support for other departments and customers
• Written and verbal communication skills – ability to compose detailed and professional correspondence and communicate via phone call in a clear, helpful manner
• Organized with prompt follow-up – must be able to take ownership of a request within a timely manner, provide status and follow-up and close out the request in its entirety
• Problem solving and research – must be comfortable utilizing online and computer-based information, catalogues, and web-based resources to provide outside-of-the-box solutions
• Safety-oriented – demonstrated ability to follow safety protocols and guidelines when handling and storing parts to prevent accidents or damage
• Microsoft Office & 365 – intermediate skills in Outlook, Excel, Word and Teams

If you have ANY of the following... let's talk!

• Min. one year customer service experience
• Savvy internet research skills
• Intermediate Microsoft Outlook experience

Malin is an Equal Opportunity Employer -- M/F/Veteran/Disability/Sexual Orientation/Gender Identity