Parts Correspondent - St Rose, LA

Malin; Harahan, Northern (LA, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Malin Parts Correspondents fulfill parts requests for material handling equipment, primarily forklifts. You will source Raymond and other makes, provide pricing and availability, and update work orders to ensure timely fulfillment. Strong communication and problem-solving skills are essential to support Malin technicians and external customers.

The role emphasizes accurate information gathering, proactive follow-up, and safe handling of parts within a collaborative team environment.

Qualifications

• Must have at least one year of customer service experience.
• Strong written and verbal communication.
• Organized with prompt follow-up and ownership.
• Ability to use online catalogs and web resources.
• Safe handling and storage of parts.
• Proficient in Microsoft Office 365 (Outlook, Excel, Word, Teams).

Responsibilities

• Receive parts requests from Malin employees or external customers via web (Zendesk), phone, or email.
• Review requests to ensure accuracy and obtain missing information; follow up with customers for details.
• Provide pricing information and availability for requested parts.
• Address damaged, incorrect, or discrepant parts with customers and internal teams.
• Source Raymond parts and other makes from online catalogs and supplier catalogs.
• Update work orders to close requests, add detailed notes, and ensure proper packing/shipping.

Skills

People support

Communication

Organization

Problem solving

Safety oriented

Customer service

Tools

Microsoft Office 365

Outlook

Excel

Word

Teams

Job description

Malin Parts Correspondents play the important role of fulfilling parts requests for a variety of material handling equipment, most commonly forklifts. Parts requests may come from Malin Technicians (who are fixing equipment and replacing parts) or our external customers who need a part for their piece of equipment. Parts Correspondents use people, administrative and organizational skills to ensure the best possible experience for our other Malin departments and customers. Malin is a distributor of Raymond lift truck equipment, so Parts Correspondents will source parts for both Raymond equipment, as well as other makes/models of lift trucks.

Essential Functions include

• Receipt of parts requests from Malin employees or external customers from a variety of ways –
  • Web-based through our Zendesk system and Parts Que
  • Phone call and/or email
• Review requests to ensure accuracy and completion of information needed to process request
  • Follow-up via phone to ask specific or qualifying questions regarding part request or equipment details
  • Provide Malin employees or customers with pricing information and availability
  • Addressing with Malin employees or customers damaged parts, incorrect parts, or discrepancies
• Source both Raymond parts and other makes of equipment via –
  • Raymond parts online catalogue
  • Other catalogues of parts for other makes of equipment
• Update online work orders to close out requests to ensure timely fulfillment for Malin employees needing parts or external customers' orders
  • Status work orders appropriately
  • Add detailed notes
  • Ensure appropriate packing/shipping methods

Required Knowledge, Skills and Abilities:

• People Support – approachable with a reputation of providing stellar support for other departments and customers
• Written and verbal communication skills – ability to compose detailed and professional correspondence and communicate via phone call in a clear, helpful manner
• Organized with prompt follow-up – must be able to take ownership of a request within a timely manner, provide status and follow-up and close out the request in its entirety
• Problem solving and research – must be comfortable utilizing online and computer-based information, catalogues, and web-based resources to provide outside-of-the-box solutions
• Safety-oriented – demonstrated ability to follow safety protocols and guidelines when handling and storing parts to prevent accidents or damage
• Microsoft Office & 365 – intermediate skills in Outlook, Excel, Word and Teams

If you have ANY of the following... let's talk!

• Min. one year customer service experience

Malin is an Equal Opportunity Employer -- M/F/Veteran/Disability/Sexual Orientation/Gender Identity

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