Parts Correspondent - St Rose, LA

malincareers; New Orleans (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

Malin is seeking a Parts Correspondent to fulfill parts requests for material handling equipment, primarily forklifts. You will process requests from Malin Technicians or external customers, source parts from Raymond and other makes, and communicate pricing and availability.

Accurate data entry and timely follow-up are essential in this role. You will chat via Zendesk or phone to collect details, ensure orders are complete, and update work orders with notes and shipping instructions.

Qualifications

• People-focused, capable of stellar support for departments and customers.
• Clear, professional written and verbal communication, including phone conversations.
• Organized with prompt follow-up and ownership of requests.
• Strong problem-solving and research skills using catalogs and online resources.
• Demonstrated safety awareness when handling and storing parts.
• Proficient in Microsoft Office applications (Outlook, Excel, Word, Teams).

Responsibilities

• Receive parts requests from Malin employees or external customers via Zendesk, phone, or email.
• Review requests for accuracy and request missing information by following up.
• Provide pricing information and availability to customers or staff.
• Source Raymond and other makes of parts from online catalogues and catalogs.
• Update and close work orders with detailed notes and proper packing/shipping methods.

Skills

People Support

Written & Verbal Communication

Organization & Follow-up

Problem Solving & Research

Safety Orientation

MS Office 365

Tools

Microsoft Office & 365

Job description

Malin Parts Correspondents play the important role of fulfilling parts requests for a variety of material handling equipment, most commonly forklifts. Parts requests may come from Malin Technicians (who are fixing equipment and replacing parts) or our external customers who need a part for their piece of equipment. Parts Correspondents use people, administrative and organizational skills to ensure the best possible experience for our other Malin departments and customers. Malin is a distributor of Raymond lift truck equipment, so Parts Correspondents will source parts for both Raymond equipment, as well as other makes/models of lift trucks.

Essential Functions include:

• Receipt of parts requests from Malin employees or external customers from a variety of ways –
  • Web-based through our Zendesk system and Parts Que
  • Phone call and/or email
• Review requests to ensure accuracy and completion of information needed to process request
  • Follow-up via phone to ask specific or qualifying questions regarding part request or equipment details
  • Provide Malin employees or customers with pricing information and availability
  • Addressing with Malin employees or customers damaged parts, incorrect parts, or discrepancies
• Source both Raymond parts and other makes of equipment via –
  • Raymond parts online catalogue
  • Other catalogues of parts for other makes of equipment
• Update online work orders to close out requests to ensure timely fulfillment for Malin employees needing parts or external customers’ orders
  • Status work orders appropriately
  • Add detailed notes
  • Ensure appropriate packing/shipping methods

Required Knowledge, Skills and Abilities:

• People Support – approachable with a reputation of providing stellar support for other departments and customers
• Written and verbal communication skills – ability to compose detailed and professional correspondence and communicate via phone call in a clear, helpful manner
• Organized with prompt follow-up – must be able to take ownership of a request within a timely manner, provide status and follow-up and close out the request in its entirety
• Problem solving and research – must be comfortable utilizing online and computer-based information, catalogues, and web-based resources to provide outside-of-the-box solutions
• Safety-oriented – demonstrated ability to follow safety protocols and guidelines when handling and storing parts to prevent accidents or damage
• Microsoft Office & 365 – intermediate skills in Outlook, Excel, Word and Teams

If you have ANY of the following... let's talk!

• Min. one year customer service experience
• Savvy internet research skills
• Intermediate Microsoft Outlook experience

Malin is an Equal Opportunity Employer -- M/F/Veteran/Disability/Sexual Orientation/Gender Identity