Parts Correspondent

Malin; Addison (TX); On-site; USD 23,000 - 29,000; Full time

Job summary

Malin is seeking a Parts Correspondent to manage parts requests from both field technicians and customers. You will verify details, provide pricing and availability, and coordinate fulfillment with Raymond and other makes of lift trucks.

Ideal candidates bring at least 1 year of customer service experience, strong communication, and solid organization. Proficiency with Zendesk and Microsoft Office is beneficial, with a focus on accuracy and timely follow-up.

Qualifications

• 1 year of customer service experience is preferred.
• Ability to communicate clearly with customers and internal teams.
• Strong organization skills and follow-up discipline.
• Comfort with researching parts availability and catalog references.
• Safety-conscious approach to handling and storing parts.

Responsibilities

• Receive parts requests from Malin employees or customers via Zendesk, phone, or email.
• Verify request details and completeness for processing.
• Provide pricing information and parts availability to customers.
• Coordinate with internal teams to fulfill parts orders.
• Update work orders and close requests in a timely manner.
• Maintain accurate notes and ensure proper packing/shipping methods.

Skills

Customer service

Communication

Organized

Problem solving

Safety awareness

Tools

Zendesk

Outlook

Excel

Word

Teams

Job description

Malin Parts Correspondents play the important role of fulfilling parts requests for a variety of material handling equipment, most commonly forklifts. Parts requests may come from Malin Technicians (who are fixing equipment and replacing parts) or our external customers who need a part for their piece of equipment. Parts Correspondents use people, administrative and organizational skills to ensure the best possible experience for our other Malin departments and customers. Malin is a distributor of Raymond lift truck equipment, so Parts Correspondents will source parts for both Raymond equipment, as well as other makes/models of lift trucks.

Essential Functions include:

• Receipt of parts requests from Malin employees or external customers from a variety of ways -
• Web-based through our Zendesk system and Parts Que
• Phone call and/or email
• Review requests to ensure accuracy and completion of information needed to process request
• Follow-up via phone to ask specific or qualifying questions regarding part request or equipment details
• Provide Malin employees or customers with pricing information and availability
• Addressing with Malin employees or customers damaged parts, incorrect parts, or discrepancies
• Source both Raymond parts and other makes of equipment via -
• Raymond parts online catalogue
• Other catalogues of parts for other makes of equipment
• Update online work orders to close out requests to ensure timely fulfillment for Malin employees needing parts or external customers' orders
• Status work orders appropriately
• Add detailed notes
• Ensure appropriate packing/shipping methods

Required Knowledge, Skills and Abilities:

• People Support - approachable with a reputation of providing stellar support for other departments and customers
• Written and verbal communication skills - ability to compose detailed and professional correspondence and communicate via phone call in a clear, helpful manner
• Organized with prompt follow-up - must be able to take ownership of a request within a timely manner, provide status and follow-up and close out the request in its entirety
• Problem solving and research - must be comfortable utilizing online and computer-based information, catalogues, and web-based resources to provide outside-of-the-box solutions
• Safety-oriented - demonstrated ability to follow safety protocols and guidelines when handling and storing parts to prevent accidents or damage
• Microsoft Office & 365 - intermediate skills in Outlook, Excel, Word and Teams

If you have ANY of the following... let's talk!

• Min. one year customer service experience