Parts Correspondent - Addison

Raymond Corp.; Addison (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

The Raymond Corporation in Addison, Texas is seeking a Parts Correspondent to fulfill internal and external parts requests for material handling equipment. You will receive requests by web, phone, or email, verify details, provide pricing, and source parts from Raymond and other makes.

Responsibilities include updating work orders, communicating clearly with Malin technicians or customers, and ensuring accurate shipping methods.

Qualifications

• Customer service experience is preferred.
• Ability to communicate clearly in written and verbal form.
• Organized with prompt follow-up and ownership of requests.
• Comfort using online catalogs and web resources for solutions.
• Adheres to safety protocols when handling and storing parts.

Responsibilities

• Receive parts requests from employees or customers via web, phone, or email.
• Verify information, ask clarifying questions, and provide pricing and availability.
• Source Raymond and other makes of parts via catalogs and online systems.
• Update work orders and add detailed notes to ensure timely fulfillment.

Skills

People Support

Written Communication

Organization & Follow-up

Problem Solving

Safety Oriented

Tools

MS Office 365

Job description

15870 Midway Road, Addison , Texas 75001-0797 , United States

Full-time/Part-time

Full-time

Job Description

Malin Parts Correspondents play the important role of fulfilling parts requests for a variety of material handling equipment, most commonly forklifts. Parts requests may come from Malin Technicians (who are fixing equipment and replacing parts) or our external customers who need a part for their piece of equipment. Parts Correspondents use people, administrative and organizational skills to ensure the best possible experience for our other Malin departments and customers. Malin is a distributor of Raymond lift truck equipment, so Parts Correspondents will source parts for both Raymond equipment, as well as other makes/models of lift trucks.

Essential Functions include :

• Receipt of parts requests from Malin employees or external customers from a variety of ways –
  • Web-based through our Zendesk system and Parts Que
  • Phone call and/or email
• Review requests to ensure accuracy and completion of information needed to process request
  • Follow-up via phone to ask specific or qualifying questions regarding part request or equipment details
  • Provide Malin employees or customers with pricing information and availability
  • Addressing with Malin employees or customers damaged parts, incorrect parts, or discrepancies
• Source both Raymond parts and other makes of equipment via –
  • Raymond parts online catalogue
  • Other catalogues of parts for other makes of equipment
• Update online work orders to close out requests to ensure timely fulfillment for Malin employees needing parts or external customers’ orders
  • Status work orders appropriately
  • Add detailed notes
  • Ensure appropriate packing/shipping methods

Required Knowledge, Skills and Abilities:

• People Support – approachable with a reputation of providing stellar support for other departments and customers
• Written and verbal communication skills – ability to compose detailed and professional correspondence and communicate via phone call in a clear, helpful manner
• Organized with prompt follow-up – must be able to take ownership of a request within a timely manner, provide status and follow-up and close out the request in its entirety
• Problem solving and research – must be comfortable utilizing online and computer-based information, catalogues, and web-based resources to provide outside-of-the-box solutions
• Safety-oriented – demonstrated ability to follow safety protocols and guidelines when handling and storing parts to prevent accidents or damage
• Microsoft Office & 365 – intermediate skills in Outlook, Excel, Word and Teams

If you have ANY of the following... let's talk!

• Min. one year customer service experience

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The Raymond Corporation is an E-Verify Employer.

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