Parts Fulfillment Specialist - Forklift & Equipment

N J Malin & Associates; Addison (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

N J Malin & Associates in Addison, TX is seeking a Parts Correspondent to fulfill parts requests for material handling equipment, primarily forklifts. You will collaborate with Malin Technicians and external customers to source Raymond parts and other makes, ensuring accurate, timely fulfillment.

The role emphasizes strong communication, organization, and problem-solving, with daily use of Microsoft Office tools and order tracking to maintain high service levels.

Qualifications

• People support with stellar inter-department and customer service.
• Written and verbal communication to compose professional correspondence.
• Organized with prompt follow-up and ownership of requests.
• Problem solving using online resources to find solutions.
• Safety oriented and following safety protocols.
• Proficient in Microsoft Office & 365.

Responsibilities

• Receive parts requests via Zendesk, phone, or email.
• Review requests for accuracy and request missing information.
• Provide pricing and availability information to customers.
• Source Raymond and other makes' parts from catalogs.
• Update online work orders and close requests with notes and packing/shipping details.

Skills

People support

Written and verbal communication

Organized with prompt follow-up

Problem solving and research

Safety oriented

Microsoft Office & 365

Tools

Microsoft Office 365

Job description

N J Malin & Associates in Addison, TX is seeking a Parts Correspondent to fulfill parts requests for material handling equipment, primarily forklifts. You will collaborate with Malin Technicians and external customers to source Raymond parts and other makes, ensuring accurate, timely fulfillment.

The role emphasizes strong communication, organization, and problem-solving, with daily use of Microsoft Office tools and order tracking to maintain high service levels.