Parts Consultant

Bergstrom Appleton Lexus; Appleton (WI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Disability & Life Insurance

401(k) with company match

Paid time off

Paid holidays

Wellness program

Free team member clinic

Employee assistance program

Referral program

Career development

Job summary

Bergstrom Appleton Lexus is seeking a Parts Consultant to assist guests in selecting the right parts, manage inventory, and process parts-related transactions. You will work closely with service and sales teams to ensure smooth operations and timely parts delivery.

Ideal candidates bring automotive parts knowledge, strong guest-service skills, and proficiency with POS and inventory software. This is a full-time, on-site role with competitive benefits and growth opportunities.

Qualifications

• Experience in automotive parts sales or related field is preferred.
• Strong understanding of automotive parts and accessories; familiarity with makes/models.
• Excellent guest service and interpersonal skills.
• Detail-oriented with inventory management and order processing expertise.

Responsibilities

• Assist guests in identifying correct parts in person or by phone.
• Maintain an organized, up-to-date parts inventory and restock as needed.
• Process transactions and handle cash, credit, and other payments.
• Provide technical advice on installation and compatibility of parts.
• Address guest questions/concerns professionally and promptly.
• Collaborate with service and sales teams to ensure guest satisfaction.
• Place parts orders for in-progress vehicles and deliver to technicians.

Skills

Guest service

Inventory management

Sales

Technical knowledge

Problem solving

Team collaboration

Communication

Attention to detail

Tools

POS systems

Inventory software

Job description

Parts ConsultantBergstrom Lexus of AppletonAt Bergstrom Automotive, we’re proud to be Wisconsin’s largest dealership, setting the standard for exceptional guest experiences. Our team is driven by innovation, integrity, and a dedication to fostering growth and success for our team members. If you’re passionate about delivering outstanding service and growing your career, Bergstrom is the place for you! What You'll DoGuest Service: Assist guests in identifying the correct parts for their vehicles, both in-person and over the phone.Inventory Management: Maintain an organized and up-to-date inventory of parts. Assist in ordering and restocking as needed.Sales: Process transactions efficiently, including handling cash, credit, and other forms of payment.Technical Assistance: Provide expert advice on the installation and compatibility of parts.Problem Solving: Address and resolve guest inquiries or issues in a professional and timely manner.Team Collaboration: Work closely with the service and sales teams to ensure guest satisfaction. Assist Automotive Technicians in placing orders for parts needed for in progress vehicles, and deliver parts upon arrival to the technicians.Schedule: Monday - Friday Rotating shifts between the hours of 6:30 am - 5:30 pmAverage earnings of $40,000-60,000/year made up of a monthly base salary + a monthly parts department performance bonus. What We're Looking ForExperience: Previous experience in automotive parts sales or a related field is preferred.Knowledge: Strong understanding of automotive parts and accessories. Familiarity with various automotive makes and models.Guest Service Skills: Excellent communication and interpersonal skills. Ability to build rapport with guests.Detail-Oriented: Strong attention to detail, particularly in inventory management and order processing.Technical Skills: Proficiency with point-of-sale systems and inventory management software. Our Commitment to YouAt Bergstrom Automotive, we value our team members and are dedicated to providing a supportive and rewarding workplace. Here's what you can expect when you join our team:Competitive CompensationComprehensive Benefits: Medical, Dental, Vision, Short and Long Term Disability, and Life Insurance (for full-time team members)Generous Time Off: Two weeks of PTO starting on your first day (for full-time team members)Exclusive Discounts: Save on vehicles, service, and partsFinancial Security: 401(k) plan with company match (for full-time team members)Work-Life Balance: Paid holidays (for full-time team members)Wellness Support:Wellness ProgramFree Team Member ClinicAccess to a Free Health CoachEmployee Assistance ProgramTeam Recognition: Employee Referral ProgramCareer Development: Ongoing training and opportunities for growth and advancementAt Bergstrom Automotive, we are committed to fostering a culture where our team members thrive both personally and professionally. Join us and be a part of our dynamic, award-winning team!Join Wisconsin’s Largest and Most Award-Winning Automotive Group!Bergstrom Automotive, established in 1982 in Neenah, Wisconsin, has grown to become Wisconsin’s largest automotive group and a top 50 dealer in the United States. With over 2,300 team members across 40 dealerships representing 36 brands in Green Bay, Kaukauna, Appleton, Manitowoc, Neenah, Oshkosh, Madison, and Middleton, we are proud to deliver exceptional guest experiences every day.Our team has been consistently recognized by Automotive News as the top dealership group to work for in Wisconsin and one of the best in the United States. We’ve also earned accolades such as Glassdoor’s “Best Places to Work” award and honors from the Better Business Bureau and Time Magazine.At Bergstrom Automotive, we are deeply committed to giving back to our communities, supporting local organizations such as Make-a-Wish, United Way, and Breast Cancer Research at the Medical College of Wisconsin.Join us and be part of a team dedicated to excellence, integrity, and making a difference both on and off the lot!