Parts Backcounter Specialist — Growth & Benefits

Mercedes-Benz of Oakland; Oakland (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Group Health Plan (Medical, Dental, VI

Voluntary Insurance

Employer Assistance Program

Flexible Spending Account Plan

Paid Holidays

Paid Time Off

401K Retirement Plan

Job summary

Mercedes-Benz of Oakland is seeking a Parts Associate to support technicians, manage parts ordering, and provide excellent service to customers in the Bay Area. You will handle pricing, invoicing, and stock replenishment while maintaining accurate records and timely communication with service teams.

The role requires automotive parts knowledge, strong organizational and communication skills, and the ability to work independently with minimal direction.

Qualifications

• Automotive Industry experience (preferred) with Mercedes Benz.
• 1 to 3 years related experience and/or training or equivalent combination of education and experience.
• Intermediate user of Excel.
• Excellent organizational skills and time management skills.
• Excellent verbal, written and interpersonal communication skills.
• Excellent attention to detail and accuracy.
• Intermediate accounting knowledge.
• Ability to work independently with minimal direction.
• Ability to prioritize job duties to meet deadlines.
• Must pass a pre-employment drug test and background check.
• Acceptance by the dealership's Insurance Company as required.

Responsibilities

• Assists technicians in selecting required parts in a friendly, professional manner.
• Inform on companion part requirements and specials; expose full product line.
• Answer phone calls, providing price quotes and information.
• Review body shop estimates to ensure correct pricing aligns with estimate.
• Provide high level service to internal and external customers.
• Pull and fill orders from stock.
• Notify parts manager of out-of-stock parts or urgent needs.
• Locate out-of-stock parts from outside sources as needed.
• Notify service advisor and customer when special ordered parts arrive.
• Notify body shop when parts have arrived and delivery status.
• Pull orders for delivery to body shop with proper tagging.
• Follow up on back-ordered parts; manage will-call files weekly.
• Replenish assigned inventory daily.
• Assist outside sales reps with orders.
• Ensure all internal requests for parts are billed on service repair orders.
• Receive payments from retail customers or obtain credit authorization.
• Ensure all charge sales are signed and customers receive invoices.
• Issues credits for returned parts with invoice reference.
• Issue and track shop tools to technicians.
• Keep records of all repair orders, invoices, estimates, and special orders.
• Set up orders for daily shipment, delivery or pickup.
• Solicit assigned accounts by phone.
• Keep front and rear counter areas clean and uncluttered.
• Clean computer terminals and printers daily.
• Participate in training programs and stay current on products/updates.
• Contribute to lost sales tracking with the parts manager.
• Maintain professional appearance and conduct.

Skills

Automotive experience

Excel

Organizational skills

Communication skills

Attention to detail

Independent work

Prioritize duties

Job description

Mercedes-Benz of Oakland is seeking a Parts Associate to support technicians, manage parts ordering, and provide excellent service to customers in the Bay Area. You will handle pricing, invoicing, and stock replenishment while maintaining accurate records and timely communication with service teams.

The role requires automotive parts knowledge, strong organizational and communication skills, and the ability to work independently with minimal direction.