Parts Counter Specialist - Customer-Focused Auto Parts

Fields Cadillac Jacksonville; Lynnwood (WA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Short- and long-term disability

401(k) Plan

Paid time off

Paid training

Employee vehicle purchase plans

Health and wellness

Saturday lunches

Discounts on products and services

Job summary

Fields Mercedes Benz of Lynnwood is hiring a parts associate to assist customers in selecting parts, provide quotes, and ensure accurate pricing. You will maintain inventory, process orders, and coordinate with service and body shop teams to support daily operations.

The ideal candidate has basic math skills, strong communication, and the ability to handle multiple tasks in a fast-paced environment. A background check will be conducted as part of the hiring process.

Qualifications

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Will be conducting a background screening including a motor vehicle report

Responsibilities

• Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
• Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
• Answers phone calls, provide price quotes and other information.
• Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
• Provides high level of service to internal and external customers.
• Pull and fills orders from stock.
• Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
• Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
• Notify the service advisor and the customer when special ordered parts have been received.
• Follows up on back-ordered parts.
• Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
• Replenishes assigned inventory daily.
• Make sure all internal requests for parts are billed on service repair order.
• Receive payment from retail customers or obtains credit authorization.
• Ensures that all charge sales are signed by the customer.
• Ensure that all customers receive their copy of the invoice.
• Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
• Keeps orderly records of all repair orders, invoices, insurance estimates, and special order parts.
• Sets up orders for daily shipment, delivery, or pick-up.
• Solicits assigned accounts by phone.
• Keeps front and rear counter areas clean and uncluttered.
• Cleans computer terminals and printers daily.
• Participates in all training programs that are made available.
• Keeps current on new products and product updates.
• Participates with the parts manager in maintaining a lost sales tracking program.

Skills

Math skills

Public speaking

Problem solving

Background check

Job description

Fields Mercedes Benz of Lynnwood is hiring a parts associate to assist customers in selecting parts, provide quotes, and ensure accurate pricing. You will maintain inventory, process orders, and coordinate with service and body shop teams to support daily operations.

The ideal candidate has basic math skills, strong communication, and the ability to handle multiple tasks in a fast-paced environment. A background check will be conducted as part of the hiring process.