Parts Advisor

Euromotors Auto Group; Oakland (CA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Group Health Plan (Medical, Dental, V

Voluntary Insurance

401K Retirement Plan

Paid Holidays

Paid Time Off

Flexible Spending Account Plan

Job summary

Euromotors Auto Group's Mercedes-Benz of Oakland is seeking a Parts Backcounter associate to assist technicians, handle order processing, and ensure accurate pricing and parts availability. The role involves interacting with customers, updating inventories, and supporting the service team in a fast-paced dealership environment.

Qualified candidates bring automotive parts experience, strong Excel skills, and excellent attention to detail.

Qualifications

• Automotive parts experience preferred, especially with Mercedes-Benz brands.
• 1–3 years related experience or training.
• Intermediate Excel skills.
• Strong organizational and time management abilities.
• Excellent verbal and written communication.
• Attention to detail and accuracy.
• Basic accounting knowledge; able to handle invoices and credit processing.
• Ability to work independently and meet deadlines.

Responsibilities

• Assist technicians by selecting required parts in a professional and efficient manner.
• Inform customers about companion parts, specials, and full product line exposure.
• Answer phone calls, provide price quotes and information.
• Review body shop estimates to ensure correct parts and pricing.
• Process will-call and back-order parts; notify when stocked or delivered.
• Pull and prepare orders for delivery to body shop or customers.
• Maintain orderly records of repair orders, invoices, and special-order parts.
• Keep front and rear counter areas clean and stocked.
• Participate in training and stay current on product updates.

Skills

Automotive industry experience

Excel

Organizational skills

Verbal and written communication

Attention to detail

Accounting knowledge

Independent work

Time management

Tools

Excel

Job description

Parts Backcounter

Established in 1966, Euromotors Auto Group's Mercedes-Benz of Oakland has been serving generations of Bay Area residents and Mercedes-Benz owners for decades. As one of the oldest family-owned Mercedes-Benz dealerships in the U.S., we have a strong commitment to serving the community and pledge to provide outstanding service with transparency and respect to all. We pride ourselves on making the buying and ownership experience simple and fun at the same time.

Responsibilities

• Assists all technicians in selecting required parts in a friendly, professional, and efficient manner.
• Informed on companion part requirements and specials and ensures that the customer is exposed to the full product line.
• Answers phone calls, providing price quotes and other information.
• Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
• Provides high level of service to internal and external customers.
• Pulls and fills orders from stock.
• Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
• Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
• Notifies the service advisor and the customer when special ordered parts have been received.
• Notifies the body shop when all parts have arrived and when they will be delivered.
• Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number.
• Follows up on back-ordered parts.
• Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
• Replenishes assigned inventory daily.
• Assists outside sales representatives with their orders.
• Makes sure all internal requests for parts are billed on service repair order.
• Receives payment from retail customers or obtains credit authorization.
• Ensures that all charge sales are signed by the customer.
• Ensures that all customers receive their copy of the invoice.
• Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
• Issues and tracks requested shop tools to technicians.
• Keeps orderly records of all repair orders, invoices, insurance estimates and special-order parts.
• Sets up orders for daily shipment, delivery or pick-up.
• Solicits assigned accounts by phone.
• Keeps front and rear counter areas clean and uncluttered.
• Cleans computer terminals and printers daily.
• Participates in all training programs that are made available.
• Keeps current on new products and product updates.
• Participates with the parts manager in maintaining a lost sales tracking program.
• Maintains professional appearance.
• Other tasks as assigned.

Qualifications

• Automotive Industry experience (preferred)- with Mercedes Benz
• 1 to 3 years related experience and/or training or equivalent combination of education and experience
• Intermediate user of Excel
• Excellent organizational skills and time management skills
• Excellent verbal, written and interpersonal communication skills
• Excellent attention to detail an accuracy
• Intermediate accounting knowledge
• Ability to work independently with minimal direction
• Ability to prioritize job duties to meet deadlines
• Must pass a pre-employment drug test and background check.
• Acceptance by the dealership's Insurance Company as required

Benefits

• Highly competitive pay based on skills/experience
• Group Health Plan (Medical, Dental, Vision)
• Voluntary Insurance
• Employer Assistance Program
• Flexible Spending Account Plan
• Paid Holidays
• Paid Time Off
• 401K Retirement Plan

Our employees are members of the family, who share our same goals and passions. Ideal candidates are confident, driven people who are excited to grow and succeed with one of the most successful automotive dealerships in the Bay Area. If you are looking for a rewarding career, we would like to meet you and discuss the endless possibilities.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.