Parts Backcounter

Mercedes-Benz of Oakland; Oakland (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Group Health Plan (Medical, Dental, VI

Voluntary Insurance

Employer Assistance Program

Flexible Spending Account Plan

Paid Holidays

Paid Time Off

401K Retirement Plan

Job summary

Mercedes-Benz of Oakland is seeking a Parts Associate to support technicians, manage parts ordering, and provide excellent service to customers in the Bay Area. You will handle pricing, invoicing, and stock replenishment while maintaining accurate records and timely communication with service teams.

The role requires automotive parts knowledge, strong organizational and communication skills, and the ability to work independently with minimal direction.

Qualifications

• Automotive Industry experience (preferred) with Mercedes Benz.
• 1 to 3 years related experience and/or training or equivalent combination of education and experience.
• Intermediate user of Excel.
• Excellent organizational skills and time management skills.
• Excellent verbal, written and interpersonal communication skills.
• Excellent attention to detail and accuracy.
• Intermediate accounting knowledge.
• Ability to work independently with minimal direction.
• Ability to prioritize job duties to meet deadlines.
• Must pass a pre-employment drug test and background check.
• Acceptance by the dealership's Insurance Company as required.

Responsibilities

• Assists technicians in selecting required parts in a friendly, professional manner.
• Inform on companion part requirements and specials; expose full product line.
• Answer phone calls, providing price quotes and information.
• Review body shop estimates to ensure correct pricing aligns with estimate.
• Provide high level service to internal and external customers.
• Pull and fill orders from stock.
• Notify parts manager of out-of-stock parts or urgent needs.
• Locate out-of-stock parts from outside sources as needed.
• Notify service advisor and customer when special ordered parts arrive.
• Notify body shop when parts have arrived and delivery status.
• Pull orders for delivery to body shop with proper tagging.
• Follow up on back-ordered parts; manage will-call files weekly.
• Replenish assigned inventory daily.
• Assist outside sales reps with orders.
• Ensure all internal requests for parts are billed on service repair orders.
• Receive payments from retail customers or obtain credit authorization.
• Ensure all charge sales are signed and customers receive invoices.
• Issues credits for returned parts with invoice reference.
• Issue and track shop tools to technicians.
• Keep records of all repair orders, invoices, estimates, and special orders.
• Set up orders for daily shipment, delivery or pickup.
• Solicit assigned accounts by phone.
• Keep front and rear counter areas clean and uncluttered.
• Clean computer terminals and printers daily.
• Participate in training programs and stay current on products/updates.
• Contribute to lost sales tracking with the parts manager.
• Maintain professional appearance and conduct.

Skills

Automotive experience

Excel

Organizational skills

Communication skills

Attention to detail

Independent work

Prioritize duties

Job description

Established in 1966, Euromotors Auto Group's Mercedes-Benz of Oakland has been serving generations of Bay Area residents and Mercedes-Benz owners for decades. As one of the oldest family-owned Mercedes-Benz dealerships in the U.S., we have a strong commitment to serving the community and pledge to provide outstanding service with transparency and respect to all. We pride ourselves on making the buying and ownership experience simple and fun at the same time.

Responsibilities

• Assists all technicians in selecting required parts in a friendly, professional, and efficient manner.
• Informed on companion part requirements and specials and ensures that the customer is exposed to the full product line.
• Answers phone calls, providing price quotes and other information.
• Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
• Provides high level of service to internal and external customers.
• Pulls and fills orders from stock.
• Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
• Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
• Notifies the service advisor and the customer when special ordered parts have been received.
• Notifies the body shop when all parts have arrived and when they will be delivered.
• Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number.
• Follows up on back-ordered parts.
• Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
• Replenishes assigned inventory daily.
• Assists outside sales representatives with their orders.
• Makes sure all internal requests for parts are billed on service repair order.
• Receives payment from retail customers or obtains credit authorization.
• Ensures that all charge sales are signed by the customer.
• Ensures that all customers receive their copy of the invoice.
• Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
• Issues and tracks requested shop tools to technicians.
• Keeps orderly records of all repair orders, invoices, insurance estimates and special-order parts.
• Sets up orders for daily shipment, delivery or pick-up.
• Solicits assigned accounts by phone.
• Keeps front and rear counter areas clean and uncluttered.
• Cleans computer terminals and printers daily.
• Participates in all training programs that are made available.
• Keeps current on new products and product updates.
• Participates with the parts manager in maintaining a lost sales tracking program.
• Maintains professional appearance.
• Other tasks as assigned.

Qualifications

• Automotive Industry experience (preferred)- with Mercedes Benz
• 1 to 3 years related experience and/or training or equivalent combination of education and experience
• Intermediate user of Excel
• Excellent organizational skills and time management skills
• Excellent verbal, written and interpersonal communication skills
• Excellent attention to detail an accuracy
• Intermediate accounting knowledge
• Ability to work independently with minimal direction
• Ability to prioritize job duties to meet deadlines
• Must pass a pre-employment drug test and background check.
• Acceptance by the dealership's Insurance Company as required

Benefits

• Highly competitive pay based on skills/experience
• Group Health Plan (Medical, Dental, Vision)
• Voluntary Insurance
• Employer Assistance Program
• Flexible Spending Account Plan
• Paid Holidays
• Paid Time Off
• 401K Retirement Plan

Our employees are members of the family, who share our same goals and passions. Ideal candidates are confident, driven people who are excited to grow and succeed with one of the most successful automotive dealerships in the Bay Area. If you are looking for a rewarding career, we would like to meet you and discuss the endless possibilities.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.