Parts Back Counter Representative

Ballard Truck Center; Manchester (NH); On-site; USD 20,664 - 34,440; Full time

Benefits offered by this job

Health insurance

Dental insurance

401(k)

Flexible spending account

Short term disability

Long term disability

Life insurance

Paid time off

10 paid holidays a calendar year

Company paid uniforms

Job summary

Ballard Truck Center in Manchester, NH is seeking a Parts Back Counter Representative to assist technicians and customers with parts selection and service. This on-site role focuses on accuracy, speed, and friendly interaction to keep our customers rolling.

You'll pull parts from stock, handle calls for quotes, support outside sales, and coordinate daily shipments or pickups. We offer comprehensive benefits and a team-first environment in a family-owned business with 100+ years in the industry.

Qualifications

• Experience in parts lookup.
• Ability to read and comprehend instructions.
• Basic computer skills required.
• Professional appearance.
• Strong customer service when dealing with the public.
• Team player with ability to work independently.
• Must be able to lift 50 lbs or more.
• Dealership uniform provided.

Responsibilities

• Assist technicians and customers in selecting required parts and suggest related items.
• Pull purchased parts from stock.
• Check stock and submit emergency orders if needed.
• Answer phone calls with price quotes and information.
• Assist outside sales reps with their orders.
• Set up orders for daily shipment, delivery, or pickup.
• Notify customers about order status and restock.
• Be friendly, professional, and efficient with customers in person and on the phone.

Skills

Parts lookup experience

Reading comprehension

Basic computer skills

Professional appearance

Customer service

Team player

Lift 50 lbs

Uniform required

Job description

Ballard Truck Center is a family-owned business providing the best experience in the full-service commercial trucks industry in the northeast. Ballard’s dedicated team of technicians and representatives have earned them the title of #1 in Customer Satisfaction in the US by Volvo Trucks and Mack Trucks USA Dealer of the Year time and time again. Whether it is sales, service, parts, leasing, or rentals - Ballard’s been keeping the community rolling for over 100 years.

Ballard Truck Center in Manchester, NHis looking for a Parts Back Counter Representative.

Responsibilities and Duties

Parts Back Counter Representative Responsibilities Include:

• Assist technicians and customers in selecting required parts, suggest companion requirements, offer specials, and ensure that the customer is exposed to the full product line.
• Pull purchased parts from stock
• If the part is not in stock, determine availability and submit an emergency order if requested by the customer.
• Answer phone calls in a timely manner, providing price quotes and other information.
• Assist outside sales representatives with their orders.
• Set up orders for daily shipment, delivery, or pick-up.
• Notify customer re: ordered parts, promptly restock returns, cores.
• Be friendly, professional and efficient when working with all customers, both on the phone and in person

Qualifications and Skills

Parts Back Counter Representative Job Requirements:

• Must have prior, relevant experience (parts lookup experience)
• Ability to read and comprehend instructions and information.
• Must have at least basic computer skills
• Professional, personal appearance.
• Ability to work well with the public, sometimes with several customers at a time.
• Ability to work both individually and as a team
• Must be able to lift 50lbs or more
• Will be required to wear a dealership provided uniform.

Benefits include:

• Health insurance
• Dental insurance
• 401(k)
• Flexible spending account
• Short term disability
• Long term disability
• Life insurance
• Paid time off
• 10 paid holidays a calendar year
• Company paid uniforms

Hourly Rate: Depending on Experience