Parts Counter Representative

Ballard Truck Centers; Avon (MA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401(k)

Flexible spending account

Short term disability

Long term disability

Life insurance

Paid time off

10 paid holidays a calendar year

Company paid uniforms

Job summary

Ballard Truck Center in Avon, MA is hiring a Parts Counter Representative to assist customers with parts selection, inventory, and order processing. You will work closely with customers on-site and over the phone, handling price quotes and order details.

The role requires prior experience, basic computer skills, and a professional appearance. You will lift up to 50 lbs and can expect to support daily shipments, deliveries, and pickups while maintaining friendly, efficient service.

Qualifications

• Experience in parts counter or automotive environment preferred.
• Basic computer skills required.
• Professional appearance and strong public interaction skills.
• Ability to lift 50 lbs or more.

Responsibilities

• Assist walk-in customers in selecting required parts and suggest companion requirements.
• Pull purchased parts from stock and check availability; place emergency orders if needed.
• Answer phone calls with price quotes and information; assist outside sales reps with orders.
• Set up orders for daily shipment, delivery, or pick-up; notify customers of order status.

Skills

Customer service

Communication

Computer literacy

Teamwork

Job description

Ballard Truck Center is a family-owned business providing the best experience in the full-service commercial trucks industry in the northeast. Ballard’s dedicated team of technicians and representatives have earned them the title of #1 in Customer Satisfaction in the US by Volvo Trucks and Mack Trucks USA Dealer of the Year time and time again. Whether it is sales, service, parts, leasing, or rentals - Ballard’s been keeping the community rolling for over 100 years.

Ballard Truck Center in Avon, MA is currently hiring for Parts Counter Representative [1139A].

Responsibilities And Duties

Parts Counter Representative Responsibilities Include:

• Assist walk‑in customers in selecting required parts, suggest companion requirements, offer specials, and ensure that the customer is exposed to the full product line.
• Pull purchased parts from stock
• If the part is not in stock, determine availability and submit an emergency order if requested by the customer.
• Answer phone calls in a timely manner, providing price quotes and other information.
• Assist outside sales representatives with their orders.
• Set up orders for daily shipment, delivery, or pick‑up.
• Notify customer re: ordered parts, promptly restock returns, cores.
• Be friendly, professional and efficient when working with all customers, both on the phone and in person

Qualifications And Skills

Parts Counter Representative Job Requirements:

• Must have prior, relevant experience
• Ability to read and comprehend instructions and information.
• Must have at least basic computer skills
• Professional, personal appearance.
• Ability to work well with the public, sometimes with several customers at a time.
• Ability to work both individually and as a team
• Must be able to lift 50lbs or more
• Will be required to wear a dealership provided uniform.

Benefits Include

• Health insurance
• Dental insurance
• 401(k)
• Flexible spending account
• Short term disability
• Long term disability
• Life insurance
• Paid time off
• 10 paid holidays a calendar year
• Company paid uniforms