Parts Associate

Pro Serv Food Equipment; Raleigh (NC); Vor Ort; USD 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

401(k)

401(k) matching

Health insurance

Opportunity for advancement

Parental leave

Training & development

Vision insurance

Zusammenfassung

Pro-Serv Food Equipment, based in Raleigh, NC, is seeking a dependable Parts Associate to join our Raleigh team. This role supports service technicians and customers by identifying, ordering, receiving, and tracking parts to keep jobs moving.

The ideal candidate works well in a fast-paced environment, manages multiple priorities, communicates clearly with technicians and vendors, and takes ownership from start to finish.

Qualifikationen

• Strong organizational and time-management skills.
• Excellent attention to detail.
• Ability to manage multiple orders and priorities.
• Strong written and verbal communication skills.
• Basic computer skills and the ability to learn company software.
• Ability to research information independently.
• Dependable attendance and consistent follow-through.
• Ability to work effectively both independently and as part of a team.

Aufgaben

• Identify and research parts using model numbers, diagrams, manufacturer resources, and vendor sites.
• Order parts from approved vendors and manufacturers.
• Verify part numbers, pricing, availability, shipping method, and estimated delivery dates.
• Create, maintain, and process purchase orders according to procedures.
• Track open orders, backorders, and past-due shipments; follow up with vendors.
• Provide accurate ETA updates and communicate delays or changes.
• Receive incoming parts; verify against POs and packing slips.
• Update jobs and POs when parts are received.
• Maintain organized parts areas and inventory.
• Assist with inventory counts and stock levels.
• Coordinate technician parts pickups and job readiness.
• Process returns, RMAs, and returns shipments; track credits.
• Escalate unresolved issues promptly.

Kenntnisse

Organizational skills

Time-management

Attention to detail

Multitasking

Communication skills

Basic computer skills

Independent research

Dependable attendance

Team player

Jobbeschreibung

Benefits

• 401(k)
• 401(k) matching
• Health insurance
• Opportunity for advancement
• Parental leave
• Training & development
• Vision insurance

Parts Associate – Raleigh, NC

Pro-Serv Food Equipment

Location: Raleigh, NC

Department: Parts

Position: Parts Associate

Employment Type: Full-Time

Position Summary

Pro-Serv Food Equipment is seeking a dependable, organized, and detail-oriented Parts Associate to join our Raleigh team. This position plays an important role in supporting our service technicians and customers by ensuring parts are accurately identified, ordered, received, tracked, and returned in a timely manner.

The ideal candidate is comfortable working in a fast-paced service environment, can manage multiple priorities, communicates well with technicians and vendors, and takes ownership of tasks from start to finish.

Key Responsibilities

• Identify and research commercial food equipment, refrigeration, and HVAC parts using model and serial numbers, parts diagrams, manufacturer resources, and vendor websites.
• Order parts from approved vendors and manufacturers.
• Verify part numbers, pricing, availability, shipping method, and estimated delivery dates before placing orders.
• Create, maintain, and process purchase orders according to company procedures.
• Track open orders, backorders, and past-due shipments and follow up with vendors as needed.
• Provide accurate ETA updates and communicate significant delays or changes.
• Receive incoming parts accurately and promptly.
• Verify received parts against purchase orders and packing slips.
• Update jobs and purchase orders when parts are received.
• Ensure received parts are properly labeled, organized, and staged for the appropriate technician or job.
• Assist with coordinating technician parts pickups and job readiness.
• Process parts returns, including obtaining RMAs, preparing return documentation, and coordinating return shipments.
• Track outstanding returns and credits until completed.
• Assist with defective and warranty-related part returns as directed.
• Maintain organized parts areas, shelves, and job-specific parts.
• Assist with physical inventory counts and inventory adjustments.
• Help maintain appropriate warehouse and technician truck stock.
• Research discrepancies involving missing, incorrect, damaged, or unreceived parts.
• Communicate with technicians, managers, vendors, and other departments regarding parts needs and order status.
• Upload receipts and supporting documentation to the appropriate purchase order and job.
• Monitor assigned emails, tasks, and parts-related work queues throughout the day.
• Escalate unresolved issues promptly rather than allowing orders, POs, returns, or parts requests to remain unaddressed.
• Follow all Pro-Serv purchasing, receiving, inventory, and documentation procedures.

What We're Looking For

• Strong organizational and time-management skills.
• Excellent attention to detail.
• Ability to manage multiple orders and priorities at the same time.
• Strong written and verbal communication skills.
• Comfortable communicating with technicians, vendors, manufacturers, and management.
• Basic computer skills and the ability to learn company software and vendor systems.
• Ability to research information independently and know when to ask for assistance.
• Dependable attendance and consistent follow-through.
• Ability to work effectively both independently and as part of a team.

Experience with commercial food equipment, HVAC/refrigeration parts, appliance parts, automotive parts, warehouse operations, purchasing, or inventory management is preferred but not required for the right candidate.

Success in this position means:

• Parts are ordered correctly the first time.
• Purchase orders and job documentation remain accurate and current.
• Incoming parts are received and processed promptly.
• Backorders and overdue shipments are actively followed up on.
• Returns and credits do not sit unresolved.
• Technicians receive the correct parts when they need them.
• Parts and inventory areas remain organized.
• Emails and assigned tasks are addressed rather than allowed to accumulate.
• Problems are communicated and escalated quickly when assistance is needed.

Physical Requirements

This position may require standing, walking, bending, reaching, and working within warehouse and parts-storage areas throughout the day. The employee must also be able to safely lift and move boxes, equipment parts, and inventory as required.

About Pro-Serv Food Equipment

Pro-Serv Food Equipment supports commercial food-service operations through equipment service, repair, parts, and related support. Our Parts Department works closely with our field technicians and operations team to keep jobs moving and minimize equipment downtime.

We are looking for someone who values accuracy, urgency, communication, accountability, and teamwork and wants to become an important part of our Raleigh operation.