Branch sales coordinator

Pro Serv Food Equipment; Charlotte (NC); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Company car

Health insurance

Paid time off

Parental leave

Training & development

Vision insurance

Job summary

Pro-Serv Food Equipment in Charlotte, NC, is seeking a customer-focused Outside Sales & Customer Relations Representative to grow and maintain relationships with restaurants, schools, and commercial kitchens across the Charlotte market. The role acts as the face of Pro-Serv in the field: visiting customers, identifying service and equipment needs, and driving new business.

They also handle parts receiving at the Charlotte branch so technicians have what they need to complete jobs.

Qualifications

• 2+ years in outside sales or related field (food service equipment, HVAC/R, or trades a plus).
• Strong communication and relationship-building skills.
• Comfortable with cold calls, in-person visits, and follow-ups.
• Basic computer skills (email, MS Office, and CRM software).
• Organized and detail-oriented, especially with inventory and paperwork.
• Valid driver's license and clean driving record; able to lift up to 50 lbs.

Responsibilities

• Visit customers in person to build trust, monitor service experience, and resolve concerns.
• Serve as main contact for assigned accounts and follow up on service calls.
• Coordinate with dispatch and service leadership to resolve scheduling issues.
• Prospect and develop new commercial accounts (restaurants, schools, institutions).
• Promote preventive maintenance, repairs, and equipment solutions; prepare quotes.
• Track leads and account activity in the company systems; represent Pro-Serv at sites/events.
• Receive, inspect, and stock parts; coordinate parts pickup and communicate status.

Skills

Outside sales

Account management

Customer service

Communication

Organized

Tools

CRM software

Microsoft Office

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Company car
• Health insurance
• Paid time off
• Parental leave
• Training & development
• Vision insurance

Location:

Charlotte, NC
Reports to: Charlotte
Status: Full-time

Pay Range $25–$27/hour

Position Summary

Pro-Serv Food Equipment is looking for a customer-focused Outside Sales & Customer Relations Representative to grow and maintain relationships with restaurants, schools, and commercial kitchens across the Charlotte market. This person is the face of Pro-Serv in the field: visiting customers, identifying service and equipment needs, and driving new business. They also handle parts receiving at the Charlotte branch so technicians have what they need to complete jobs.

Key Responsibilities

Customer Service & Relationship Building

• Visit customers in person to build trust, check in on service experience, and resolve concerns
• Serve as the main point of contact for assigned accounts
• Follow up on completed service calls to ensure satisfaction
• Work with dispatch and service leadership to resolve scheduling or service issues

Outside Sales

• Prospect and develop new commercial accounts (restaurants, schools, institutions, property managers)
• Promote Pro-Serv's preventive maintenance agreements, repair services, and equipment solutions
• Prepare and present quotes and proposals, and follow up to close
• Track leads, opportunities, and account activity in the company's systems
• Represent Pro-Serv professionally at customer sites and local business events

Parts Receiving & Support

• Receive, inspect, and verify incoming parts shipments against packing slips and purchase orders
• Log, organize, and stock parts at the Charlotte branch
• Coordinate parts pickup and delivery for technicians, and communicate parts status to service and dispatch
• Report damaged, incorrect, or missing items to the vendor and the appropriate Pro-Serv team
• Help keep the parts area clean, organized, and accurately counted

Qualifications

• 2+ years in outside sales, account management, customer service, or a related field (food service equipment, HVAC/R, or other trades a plus)
• Strong communication and relationship-building skills
• Comfortable with cold calls, in-person visits, and following up consistently
• Basic computer skills (email, Microsoft Office, and ability to learn service/CRM software)
• Organized and detail-oriented, especially with inventory and paperwork
• Able to lift up to 50 lbs, and to stand, walk, and load/unload parts as needed
• Valid driver's license and clean driving record
• Ability to pass a background check and drug screen

Working Conditions

Combination of field visits and branch-based work. Regular local travel within the Charlotte area using a company vehicle is required.

Equal Opportunity Statement

Pro-Serv Food Equipment is an equal opportunity employer.