Technical Service Specialist (Cold Side)

Parts Town; Illinois; On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Parts Town Pride

Quarterly profit-sharing bonus

Remote work schedule

Team member appreciation events and \n

Volunteer opportunities

Monthly IT stipend

Casual dress code

On-demand pay options

Comprehensive benefits package

Job summary

Parts Town is seeking an Inside Service Technician (Tech Wizard) to directly communicate with end users and field technicians, providing technical support over the phone and email to repair warranty and non-warranty cold side foodservice equipment. After onboarding, you may pursue CFESA certifications.

You will join the Technical Service team, a collaborative group with strong product knowledge and a playful culture, offering growth, pay options, and a comprehensive benefits package.

Qualifications

• Experience in electric/gas appliance repair, refrigeration, or HVAC or relevant training/schooling.
• All-star communicator with strong verbal and written English.
• Quality, high-speed internet at home.
• Confident using a computer and programs like MS Word & Outlook.
• Passionate about troubleshooting and finding innovative solutions.

Responsibilities

• Provide exceptional customer service and troubleshoot equipment information over the phone or email.
• Provide technical support to end users and field technicians (30+ cases per day).
• Utilize manuals, wiring diagrams, and parts listings to diagnose issues.
• Maintain customer call information in the company database for future inquiries.
• Collaborate with manufacturers to document failure rates and propose changes.

Skills

English communication

Troubleshooting

Multitasking

Fast learner

Tools

MS Word

Outlook

Job description

See What We’re All About

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list!

Description

Position at Parts Town

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list! If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat

Perks

• Parts Town Pride – check out our virtual tour and culture!
• Quarterly profit-sharing bonus
• Remote work schedule
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Monthly IT stipend
• Casual dress code
• On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.

The Job at a Glance

As an Inside Service Technician (also known as a Tech Wizard), you will directly communicate with end users and field technicians to provide technical support over the phone and/or via email to assist in repairs on warranty and non-warranty cold side foodservice equipment! After completing the onboarding process, you will also have an opportunity to earn all Commercial Food Service Equipment Service Association (CFESA) certifications.

A Typical Day

• Provide exceptional customer service, effectively communicating equipment information and troubleshooting solutions in a friendly and professional manner
• Provide technical support to end users and field technicians over the phone and/or via email (30+ cases per day)
• Utilize equipment manuals, wiring diagrams, and parts listings to diagnose and resolve equipment issues
• Maintain all customer call information into a company database to better assist future inquiries
• Work closely with manufacturers to recommend engineering changes and document equipment/component failure rates

To Land This Opportunity

• You have experience in electric/gas appliance repair, refrigeration, or HVAC (or relevant training/schooling)
• You’re an all-star communicator and are proficient in English (both written and verbal)
• You have a quality, high speed internet connection at home
• You’re confident using a computer and navigating programs such as MS Word & Outlook
• You’re passionate about troubleshooting and finding innovative solutions to difficult problems
• You have the ability to multitask and thrive in a fast paced, team oriented atmosphere
• You are available to work an 8 hour shift M-F between 7:00 AM - 7:00 PM (CST) / 8:00 AM - 8:00 PM (EST) with flexibility as needed

About Your Future Team

The Technical Service group is a team of experienced, passionate, and dedicated professionals. We have over 500 years of combined experience, but we’re constantly learning and growing! We are a close-knit team that loves collaborating. We’re not afraid to get our hands dirty, and we’re always willing to go the extra mile. We are also a lot of fun! We frequently challenge ourselves by experimenting with our foodservice equipment. We’re the most popular team at lunchtime (because we know how to cook)! If you’re looking for a passionate team that is always willing to go the extra mile, then the Technical Service group is the team for you!

At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported. We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The hourly range for this role is $26.00 hourly which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.

Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.